Claim Listing

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May 19, 2020 at 11:42 am #543491

Joe Zielinski
Expired Member

Post count: 24

Hello,

We initially thought caching might be the issue too, but we’ve since tried on numerous different devices (cache cleared, incognito mode etc.) and we’re still having the same issue. We’ve found that whilst the pending claims number on the dashboard may say “8”, if you click “View all” and scroll all the way to the bottom, it says 9 items (there are also 9 items in the list) – see screenshot for reference. There doesn’t seem to be a set time, but the number of the dashboard does seem to correct itself after a day or so…

Are you able to shed some light on why these two numbers on the same page might be different? We would have thought with caching, the two numbers would both read 8 or 9 (for example).

Kind regards

May 22, 2020 at 3:52 am #543500

Kiran
Moderator

Post count: 7069

Hi Joe,

We just released Claim Listings v2.0.0.12. In this version notification count issue is fixed. Early it was not updating pending claim count when claim listing requested from front-end. Once you update plugin to v2.0.0.12 it will update count when claim request processed.

Let us know.

Thanks,
Regards

May 22, 2020 at 9:54 am #543501

Joe Zielinski
Expired Member

Post count: 24

Hi there,

Thank you for the update, we have tested this and all seems to be working as it should now thank you. However the problem is the same for pending listings and pending reviews the numbers dont seem to be updating either, can this please be investigated? please see attached

Kind regards

May 27, 2020 at 4:19 pm #543510

Joe Zielinski
Expired Member

Post count: 24

Hi there,

Please can we have an update on the following query please?

“Thank you for the update, we have tested this and all seems to be working as it should now thank you. However the problem is the same for pending listings and pending reviews the numbers dont seem to be updating either, can this please be investigated? please see attached”

Kind regards

May 29, 2020 at 8:25 am #543517

Kiran
Moderator

Post count: 7069

Hi Joe,

I have done some more testing on my test site and i can’t replicate count issue there.

I also checked on your site and it showing correct count for pending listings(1 pending place) & pending reviews(9 pending reviews).

Let us know.

Just FYI we have now moved from forum based support to email based support. This is much faster than forum based support.

Thanks,
Kiran

May 29, 2020 at 9:19 am #543518

Joe Zielinski
Expired Member

Post count: 24

Hi there,

Thank you for your email.

We are still experiencing the count issue for pending reviews these dont match the number of how many reviews are pending, the count says 9 but there are 16 pending comments in the system.

Please see attached with the new support system there is no way to attach a screenshot that is why we are using this method.

Kind regards

May 29, 2020 at 10:00 am #543521

Kiran
Moderator

Post count: 7069

Hi Joe,

Reviews and comment reply are different. Reviews counts only comment with rating stars.

Let us know.

May 29, 2020 at 2:38 pm #543522

Joe Zielinski
Expired Member

Post count: 24

Hi there,

Ok so the number which says 9 that would be the count for reviews with ratings? what is the number 16 referring to in that case?

Kind regards

May 29, 2020 at 3:02 pm #543524

Kiran
Moderator

Post count: 7069

Hi Joe,

Rest of numbers are replies to comment reply or comments on non GD posts. Go to comments page it will show only 9 pending reviews with rating.

Thanks,
Kiran

June 1, 2020 at 8:51 am #543528

Joe Zielinski
Expired Member

Post count: 24

Hi there,

Thank you for your help and clarification on this, this now makes sense.

Kind regards

June 3, 2020 at 12:43 am #543529

Alex Rollin
Moderator

Post count: 27815

If you can make an attachment to an email, you can send images into email support. Just look for the reply to attach images.
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