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Claim listing won't update

This topic contains 8 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 10 months ago.

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  • June 5, 2018 at 6:34 pm #433818

    Brenda van Ginkel
    Expired Member
    Post count: 61

    Hi there, I moved the URL of the website I installed GeoDirectory on from my test site to its ‘live’ URL. The Claim Listing plugin was showing as needing updating, but when I updated it, it says it shows: Update Failed: Download failed. Unauthorized

    I deactivated GeoDirectory on the old site, but it’s still happening. What do I need to do?

    June 6, 2018 at 12:56 am #433840

    Kor
    Moderator
    Post count: 16516

    Hi Brenda,

    Please make sure that you are using this method https://wpgeodirectory.com/docs/installing-addons/#updates to update the plugins. If it doesn’t work, try deactivating and activating the license code and see if it helps. Otherwise, you can share WP admin access in private reply and we’ll check on it.

    Thanks!

    June 12, 2018 at 7:03 pm #434718

    Brenda van Ginkel
    Expired Member
    Post count: 61

    I’ve deactivated and activated the plugin a number of times. It will look like it’s working fine, then I go away and when I come back it’s deactivated again. Claim Listings is the only GD plugin this is happening with and is becoming a bit of an issue.

    June 12, 2018 at 7:06 pm #434719

    Brenda van Ginkel
    Expired Member
    Post count: 61

    Sorry it’s the Claim Manager I’m having an issue with.

    June 13, 2018 at 1:12 am #434737

    Kor
    Moderator
    Post count: 16516

    Hi Brenda,

    Thanks for your reply. Could you please share WP admin access in private reply so that we could check on it?

    Thanks!

    June 13, 2018 at 2:11 am #434746

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    June 13, 2018 at 3:28 am #434751

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    June 13, 2018 at 2:08 pm #434822

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    June 13, 2018 at 6:49 pm #434875

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I activated the addon and tested a claim and it is still active.

    In some cases a cached URL can cause this issue. You could try clearing your browser history.

    Let us know if it happens again and how we can recreate the issue.

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