editor user has no map

This topic contains 27 replies, has 5 voices, and was last updated by  Stiofan O’Connor 6 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • August 30, 2017 at 7:13 pm #393557

    Scott Macdonald
    Buyer
    Post count: 286
    This reply has been marked as private.
    August 31, 2017 at 11:54 am #393735

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Where is the problem happening, i don’t see it for the editor.
    (the admin login did not work for me)

    Stiofan

    August 31, 2017 at 12:11 pm #393739

    Scott Macdonald
    Buyer
    Post count: 286
    This reply has been marked as private.
    August 31, 2017 at 12:48 pm #393748

    Scott Macdonald
    Buyer
    Post count: 286
    This reply has been marked as private.
    August 31, 2017 at 12:49 pm #393749

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It seems to be a problem related to fusion builder even though it is disabled for that CPT.

    If you provide FTP info i will double check.

    Stiofan

    August 31, 2017 at 12:50 pm #393750

    Scott Macdonald
    Buyer
    Post count: 286

    I’ve just sent it

    and it is working as i’ve just used it

    cheers

    August 31, 2017 at 12:57 pm #393751

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Where did u send it? What is the ftp host url?

    August 31, 2017 at 1:03 pm #393753

    Scott Macdonald
    Buyer
    Post count: 286
    This reply has been marked as private.
    August 31, 2017 at 1:33 pm #393759

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    OK thanks, the error output is
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 22200 bytes) in /public_html/wp-content/uploads/fusion-builder-avada-pages/veterinarian.php on line 574

    The fusion builder is disabled on that CPT so it should not even be running there.

    I would guess increasing the PHP memory limit to 256mb would fix this in the short term but you should really ask the author of that plugin why its running on a CPT its disabled on.

    Thanks,

    Stiofan

    August 31, 2017 at 1:39 pm #393760

    Scott Macdonald
    Buyer
    Post count: 286

    will do

    the memory limit is already at 256mb

    is it working now ?

    August 31, 2017 at 2:00 pm #393763

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    from the error message it is at about 135mb
    Its not working, you may need to contact the author of the buidler plugin to ask why its running on a CPT its disabled on.

    Thanks,

    Stiofan

    August 31, 2017 at 2:15 pm #393764

    Scott Macdonald
    Buyer
    Post count: 286

    not sure what ‘why its running on a CPT its disabled on.’

    means sorry

    August 31, 2017 at 2:55 pm #393773

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    They have settings to disable it for a certain CPT https://theme-fusion.com/fb-doc/technical/fusion-builder-custom-post-types/ it does not seem to be working.

    Stiofan

  • Author
    Posts
Viewing 13 posts - 16 through 28 (of 28 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket