Entering License keys results in an error?

This topic contains 8 replies, has 4 voices, and was last updated by  Alex Rollin 5 years, 6 months ago.

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  • October 2, 2018 at 5:10 pm #448523

    Derek Brown
    Expired Member
    Post count: 28

    Unable to enter license keys to each plugin (which, but the way, is SUCH a pain in the butt) Entering license keys results in an error from site.
    Please advices

    October 3, 2018 at 4:00 am #448576

    Kor
    Moderator
    Post count: 16516

    Hi Derek,

    Please share your Website WP admin access here in private reply and we’ll check on it. Also, please remove the video link from your post to avoid your information from being exposed to the public.

    Thanks!

    October 3, 2018 at 11:27 am #448630

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    October 8, 2018 at 1:29 pm #449035

    Derek Brown
    Expired Member
    Post count: 28
    This reply has been marked as private.
    October 8, 2018 at 1:50 pm #449042

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I can see that the license key fields are not present on the plugins page, though WP Easy Updates is installed. I will flag this for the developers to take a look and see if they can find the plugin conflict there.

    Do you have a staging or dev site for troubleshooting?
    Also, if you have FTP, that is very helpful for troubleshooting.

    Thanks

    October 9, 2018 at 6:27 pm #449178

    Derek Brown
    Expired Member
    Post count: 28
    This reply has been marked as private.
    October 10, 2018 at 4:29 am #449202

    Kiran
    Moderator
    Post count: 7069

    Hi Derek,

    There was a conflicts between plugins for plugin update process.
    I have installed one must use plugin “WP Easy Updates missing Licence key & Notifications” under Plugins > Must Use and now activating licence is working fine.

    Let us know.

    Thanks,
    Kiran

    October 22, 2018 at 2:43 pm #450834

    Derek Brown
    Expired Member
    Post count: 28

    Thank you. This worked. So I had WP Easy Updates installed. Did you upgrade it to WP Easy Updates missing Licence key & Notifications?

    October 22, 2018 at 5:08 pm #450852

    Alex Rollin
    Moderator
    Post count: 27815

    No, Kiran added a small plugin under the “Must Use” category. Steps for what he did are explained here:

    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#missing

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