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Errors with loading places / events

This topic contains 21 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 6 months ago.

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  • October 17, 2017 at 11:27 am #401099

    Leanne
    Buyer
    Post count: 43

    Why am I suddenly unable to add a new topic?

    I have a client who has renewed and paid her monthly subscription through paypal on a listing that was a premium listing which downgraded to a free minimal lisitng upon expiry obviously limiting the information on her listing page.

    The payment notice arrived from Paypal 3 days ago however no invoice was generated from the Geodirectory invoicing plugin and the listing was not upgraded following payment.

    I have now gone in and manually changed the listing from a free listing to a Premium listing however it hasn’t changed the alive days or the expiry date which should be 30 days from now?

    October 17, 2017 at 12:09 pm #401116

    Guust
    Moderator
    Post count: 29970

    I am not understanding the issue completely.

    If you change a listing from the backend, you need to update the expiry date yourself.
    But I think you mean it was a recurring listing?
    In which case the payment should come automatically from PayPal, and an invoice is only generated on payment.
    Changing a date and setting to paid, does not create a contract for your customer with PayPal, only the customer can do that from the frontend.

    Sorry, but still confused what the issue is.

    October 17, 2017 at 12:13 pm #401118

    Leanne
    Buyer
    Post count: 43

    This was an existing client that created her listing on the frontend and linked her payment to paypal.

    The listing expired a few weeks ago and was downgraded to a free listing (basic).

    The client now must have renewed her listing on the frontend because I received payment notification from paypal. however the listing was not changed from free basic listing to a premium listing by geodirectory and there was no invoice created upon payment.

    In other words, I received a payment from paypal for her listing (which had to have been activated by her) however nothing happened on my website that should have.

    October 17, 2017 at 12:31 pm #401122

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Leanne,

    Did the paypal IPN send ok? If logged in you can check it here:
    https://www.paypal.com/cgi-bin/webscr?cmd=_display-ipns-history

    Stiofan

    October 17, 2017 at 12:35 pm #401124

    Leanne
    Buyer
    Post count: 43

    Hi Stiofan,

    Seems to have done so, see attached image please. I am attaching two shots so you can see the full message in the box from paypal.

    October 17, 2017 at 12:36 pm #401125

    Leanne
    Buyer
    Post count: 43
    This reply has been marked as private.
    October 17, 2017 at 3:20 pm #401148

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Leanne,

    I don’t see any problems but i know paypal have been having technical problems recently, and we have another user who is missing some IPN notifications, i have a open support ticket with paypal, i’ll keep u updated.

    Thanks,

    Stiofan

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