Frontend Listing error

This topic contains 23 replies, has 3 voices, and was last updated by  Guust 8 years, 4 months ago.

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  • December 15, 2015 at 2:46 am #63847

    plazavapor
    Expired Member
    Post count: 18

    Sometimes when adding a listing from the front end – if I copy paste a description or time or another field and then hit Review Listing – I either get a 500 Server Error or a blank Listing Preview page

    December 15, 2015 at 5:03 pm #63915

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    if you provide a link and admin credentials in a private reply (only staff can read them), we will have a look and try to recreate the problem on your website.

    On our demos I am not able to do so.

    Let us know,

    Thanks

    December 17, 2015 at 3:34 am #64161

    plazavapor
    Expired Member
    Post count: 18
    This reply has been marked as private.
    December 17, 2015 at 10:41 am #64195

    Guust
    Moderator
    Post count: 29970

    I tried as admin and as new user with a massive copy and paste in the description and time field. All worked fine …

    December 17, 2015 at 4:49 pm #64259

    Paolo
    Site Admin
    Post count: 31206

    Please provide an example of something you pasted…

    Let us know,

    Thx

    December 18, 2015 at 12:31 am #64312

    plazavapor
    Expired Member
    Post count: 18
    This reply has been marked as private.
    December 18, 2015 at 4:17 am #64321

    plazavapor
    Expired Member
    Post count: 18
    This reply has been marked as private.
    December 18, 2015 at 8:39 am #64334

    Guust
    Moderator
    Post count: 29970

    Always de-activate all GD addons before de-activating GD core.

    Where is your site hosted? You seem to have some caching going on.

    Where are the blank pages?

    I cannot figure this one out, I am going to leave this to Paolo.

    December 18, 2015 at 1:27 pm #64376

    plazavapor
    Expired Member
    Post count: 18
    This reply has been marked as private.
    December 18, 2015 at 6:35 pm #64434

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there should be an error log in the server telling you what error is causing the website to go blank.

    Normally it is a PHP fatal error.

    Do you have access to your error or debug.log? If not please ask to your hosting provider.

    Let us know,

    Thanks

    December 19, 2015 at 1:42 pm #64515

    plazavapor
    Expired Member
    Post count: 18
    This reply has been marked as private.
    December 19, 2015 at 1:43 pm #64517

    plazavapor
    Expired Member
    Post count: 18
    This reply has been marked as private.
    December 22, 2015 at 3:55 am #64822

    plazavapor
    Expired Member
    Post count: 18

    Any updates?

    December 22, 2015 at 10:44 am #64845

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    December 23, 2015 at 8:44 pm #65162

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    about copying and pasting from other websites, that could carry over some unwanted formatting or characters. You should always paste in a text file and copy it from there, before pasting the data in your forms. That would remove any unwanted element.

    I’ve tried logging in with both Firefox and Chrome and I get this error:

    ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.

    This could be part of the problem, in the error log I see errors about GD Lists, that is not compatible with you theme and another fatal error from the Events Add-on.

    Is GeoDirectory activate and v 1.5.6 and all add-ons updted too?

    As long as I can’t access he dashboard there isn’t much I can do to help. Can you ask to your server admin why am I getting this error?

    Thanks

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