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GD add-ons and updates / supprt

This topic contains 9 replies, has 3 voices, and was last updated by  Paolo 6 years, 3 months ago.

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  • December 31, 2017 at 8:54 am #411021

    David Sirius
    Expired Member
    Post count: 163

    Hi,

    Just 2 quick question on the add-ons: if I buy any of the GD add-ons invidivually do I get lifetime updates or is the price just for the current version? If the latter, will customers have to re-pay the full price with every release?

    For any bought add-on for how long do customers get support?

    Thanks
    David

    December 31, 2017 at 9:29 am #411025

    Guust
    Moderator
    Post count: 29970

    The addon prices are per year, and include all updates and support for a year.
    After a year, you can renew, but if you don’t, the plugins will continue to work, but you will no longer have access to support and updates for them. In such case you should avoid updating anything else, which is the only thing that could create new conflicts.

    More at https://wpgeodirectory.com/downloads/membership/

    December 31, 2017 at 9:34 am #411027

    David Sirius
    Expired Member
    Post count: 163

    I see, thanks! If I understand correctly, this is the same with the full membership, i.e. you get all the GD plugins, which will remain after expiry but you then have no longer support & updates.

    When you say (and I know its on the membership page stated as well) “avoid updating anything elese” what does it exactly relate to, i.e. literally anything related to the website, i.e. incl. not updating the core GD plugin nor wordpress?

    December 31, 2017 at 1:14 pm #411046

    Guust
    Moderator
    Post count: 29970

    Updates are usually to fix bugs, security issues or changes to any of the API used, like Google or Facebook etc. So as long everything works, it works 🙂
    So update everything or nothing is usually the best advice.
    See also https://wpgeodirectory.com/docs/faqs/what-is-the-best-way-to-update-the-gd-plugins/

    December 31, 2017 at 4:04 pm #411053

    David Sirius
    Expired Member
    Post count: 163

    Understand, thanks Guust!

    My customer feedback to the extent anyone cares: lifetime updates should definitely be included. I understand that support should be limited and 1year makes sense, but a tool that becomes obsolete / outdated after 1 year and requires a 100% purchase price again is over the top, i.e. all tools are actually not for purchase but only for subscription. Taking a comparable example, I know several website builders have the same pricing policy (subscription onyly), but that’s especially why I choose Thrive Architect among all of them as they offer a great plugin with a 1year support and lifetime updates for their plugin.

    Anyway, please understand that I’m not critizing you at all but the price policy decided on by Ayecode’s management.

    January 1, 2018 at 12:21 am #411081

    Guust
    Moderator
    Post count: 29970

    Hi David, that is addressed in the FAQs:

    Q: I’d rather pay more and get lifetime support and updates, is that possible?
    A: Lifetime support and updates are not a sustainable business model, so we can’t offer such option, we are committed to reinvesting in the improvement of our products.

    There is not much point buying lifetime updates if the business has no cash-flow after everyone bought the lifetime updates, they’ll go broke because of lack of funds and you are left with … 🙂

    Ayecode is here for the long haul, and the decision to not offer lifetime licenses is to make sure we can provide the best possible plugins and support now and into the future.

    Constructive criticism happily accepted, it allows us to explain 🙂

    January 1, 2018 at 9:01 am #411103

    David Sirius
    Expired Member
    Post count: 163

    There is not much point buying lifetime updates if the business has no cash-flow after everyone bought the lifetime updates, they’ll go broke because of lack of funds and you are left with … 🙂

    But you would continue to have recurring first time customers that would generate CF? I guess a more balanced approach between 100% repurchase price and 0% = lifetime updates would be best.

    Constructive criticism happily accepted, it allows us to explain 🙂

    Great, glad it came across the right way.

    I have subscribed now for full membership 🙂

    January 1, 2018 at 9:51 am #411105

    Guust
    Moderator
    Post count: 29970

    Welcome 🙂
    I’ll set this to resolved.
    If you need a hand with your new plugins, just open a new topic.

    January 1, 2018 at 9:54 am #411106

    David Sirius
    Expired Member
    Post count: 163

    Thanks Guust. So far so good on the new plugins, I’m just frustatingly stuck for the second day on implementing the category icons on the search page. I have opened a topic in general discussion. I would really appreciate if you could perhaps have a look (understanding that it falls in customisation)? I’m currently browsing the forum on “category icons” in the hope of finding something that could help..

    January 2, 2018 at 5:50 pm #411223

    Paolo
    Site Admin
    Post count: 31206

    Hi David,

    did you see this website? https://mapicons.mapsmarker.com/

    Highly recommended…

    Thanks

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