GD Plugin not installing correctly

This topic contains 3 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 11 months ago.

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  • May 29, 2019 at 2:01 am #489642

    CLARK NEWHALL
    Expired Member
    Post count: 22

    I have uninstalled the GD (main) Plugin twice now. I have tried installing it using both the WordPress plugin installer and by uploading a downloaded version from your website. Both results in the same problem in that when attempting to upload the purchased additional plugins I get the “There was an issue determining where GeoDirectory Plugin is installed and activated. Please install or activate GeoDirectory Plugin”

    However, these plugins say they are activated, but they are not as when trying to use any there is a further error message saying access denied so clearly the additional plugins are not being correctly located with the main GeoDirectory Plugin. I have even tried this on a different website now and am getting the same result so I really do not know what the answer is.
    Site is https://bigbud-staging.rvy380cv-liquidwebsites.com. I can provide WP-Admin if you wish

    May 29, 2019 at 6:37 am #489668

    Kor
    Moderator
    Post count: 16516

    Hi Clark,

    Thanks for your post. Please make sure that you’ve installed the correct versions of the addons as explained here https://wpgeodirectory.com/docs-v2/geodirectory/installation/#version . If the issue persists, share your Website WP admin access here in private reply.

    May 29, 2019 at 7:33 pm #489850

    CLARK NEWHALL
    Expired Member
    Post count: 22
    This reply has been marked as private.
    May 29, 2019 at 8:20 pm #489861

    Alex Rollin
    Moderator
    Post count: 27815

    You have V2 of the core plugin, but V1 of all the addons.

    If you want V2, then see:
    https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    If you want V1, it looks like you have run the conversion script so downgrading would require restoring a backup.

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