GD v2 Background Image Gone

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 3 months ago.

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  • January 22, 2019 at 3:09 pm #464714

    Robert Davenport
    Buyer
    Post count: 609

    I’m not even sure what happened or why this happened…all I know is that the background image we had in place on https://shophawaii.me/ is now gone.

    1. Why would this have happened?

    2. Where did the image go?

    3. How can we add the image back to the site again?

    Thank you,
    Robert

    January 22, 2019 at 4:26 pm #464732

    Kor
    Moderator
    Post count: 16516

    Hi Robert,

    Thanks for your post. I’ve just inspected your Website and I’m able to see the background image on your homepage as shown in the attached screenshot. What’s wrong? Browser cache probably?

    Thanks!

    January 22, 2019 at 5:59 pm #464751

    Robert Davenport
    Buyer
    Post count: 609

    Hahaha…hey Kor!

    No that is not the background photo that I had on ShopHawaii.me. It’s this one that’s attached. So please do explain to me…

    1. Why would this have happened?

    2. Where did the image go?

    3. How can we add the image back to the site again?

    January 22, 2019 at 8:37 pm #464770

    Alex Rollin
    Moderator
    Post count: 27815

    Please review the docs for Supreme
    The image is loaded as the featured image to the page.
    If the page is changed or deleted, the image goes with it.
    If you have a new page, then load a new featured image.

    https://wpgeodirectory.com/docs-v2/themes/supreme/

    January 22, 2019 at 9:11 pm #464780

    Robert Davenport
    Buyer
    Post count: 609

    Alex,

    In the almost 3 hours it took you to reply to this…I had already went thru the steps to add a new “Background” image but for whatever reason is still not displaying…perhaps due to cache issues…?

    So perhaps you may or may not have explained why the background image suddenly went missing…? Please elaborate so that we do not have this issue going forward ever again…?

    Thank you,
    Robert

    January 22, 2019 at 10:14 pm #464803

    Alex Rollin
    Moderator
    Post count: 27815

    We have a standing recommendation to disable cache while working on the site: https://wpgeodirectory.com/downloads/claim-listings/

    I do not know why the image went missing. If you want us to take a look at it please post the login details here.

    January 22, 2019 at 10:53 pm #464815

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    January 22, 2019 at 11:15 pm #464817

    Alex Rollin
    Moderator
    Post count: 27815

    It is not just that page, it looks like featured images can’t be set for any page.

    Try disabling your plugins to see which one is causing that.

    https://wpgeodirectory.com/docs/troubleshooting-guide/#conflict

    January 23, 2019 at 11:37 am #464913

    Robert Davenport
    Buyer
    Post count: 609

    Hi Alex,

    Really can’t explain this again….now the correct background image is displaying on ShopHawaii.me and I’ve done nothing to it….was out of office since last night. Was it something you did to fix it?

    Either way, I now need to update the same background image on ShopRVA.com. Can you please look at the attached image and explain where we need to replace this map image…?

    Thank you,
    Robert

    January 23, 2019 at 11:45 am #464918

    Robert Davenport
    Buyer
    Post count: 609

    I figured it out Alex.

    Had to enable the Feature Image option at the top of page settings and then add the featured image. It’s working now: https://shoprva.com/my-account/

    January 23, 2019 at 1:23 pm #464961

    Alex Rollin
    Moderator
    Post count: 27815

    Thes

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