Geocode was not successful for the following reason: REQUEST_DENIED

This topic contains 25 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • June 23, 2016 at 1:15 pm #214570

    Murielle
    Free User
    Post count: 23

    Hi !

    I’ve installed GeoDirectory on my customer’s website. So I’ve followed the installation guide right here : https://wpgeodirectory.com/docs/basic-installation/#location

    But when I want to set a new location, I’ve got an error message :
    Geocode was not successful for the following reason: REQUEST_DENIED

    I’ve tried with : Los Angeles, California, United States
    And : Paris, Île-de-France, France

    And it doesn’t work.
    Can someone help me ?
    Thanks a lot

    June 23, 2016 at 6:22 pm #214769

    Paolo
    Site Admin
    Post count: 31206

    Hi Murielle,

    sorry for the inconvenience, if you provide a link and admin credentials in a private reply for us to have a look, we will help ou fix it.

    Most of the time this is due to a conflict with anouther plugin or theme script.

    Let us know,

    Thanks

    June 24, 2016 at 1:50 am #214976

    Kyle Thomas
    Expired Member
    Post count: 15
    This reply has been marked as private.
    June 24, 2016 at 2:09 am #214978

    Kyle Thomas
    Expired Member
    Post count: 15
    This reply has been marked as private.
    June 24, 2016 at 8:32 am #215065

    Murielle
    Free User
    Post count: 23

    Hi Paolo,

    I’ve deactivated all my plugins and changed my theme, but I still have this error.

    Can you give me a mail address so I can give you an admin access please ?

    Because a member already replied as private and I can’t read the message. So with an email, it would be easier.
    Thanks a lot !

    June 24, 2016 at 6:46 pm #215420

    Paolo
    Site Admin
    Post count: 31206

    hi Murielle,

    that’s the whole point, only moderators can read private replies from other members.

    That way your credentials are shared safely only with us.

    Only the topic author can read moderators private reply, so if i reply privately now on this topic where you are the original author, you will be the only one who will be able to read our private reply.

    Thanks

    June 25, 2016 at 10:21 am #215733

    Murielle
    Free User
    Post count: 23
    This reply has been marked as private.
    June 25, 2016 at 4:29 pm #215944

    Paolo
    Site Admin
    Post count: 31206

    Hi Murielle,

    the version we released yesterday will solve this issue, you just need to go to Design > Map and add the new mandatory API key as explained here: https://wpgeodirectory.com/docs/add-google-api-key/

    Thanks

    June 28, 2016 at 8:48 am #217364

    Murielle
    Free User
    Post count: 23

    Hi Paolo,

    Thanks for the new version.
    But I think the link you gave me should be updated with the new Google interface because there are several possibilities to create an API Key : Server Key / Browser Key / Android Key / iOS Key.

    I’ve chosen to create a simple API browser key. And I’ve added it into GeoDirectory, but I have an error message. (I’ve done some screen caps).

    Do I have to activate something else and is it free ?
    Thanks

    June 28, 2016 at 6:45 pm #217658

    Paolo
    Site Admin
    Post count: 31206

    Hi Murielle,

    did you follow this instructions carefully?

    https://wpgeodirectory.com/docs/add-google-api-key/

    Let us know,

    Thanks

    June 29, 2016 at 12:23 pm #218164

    Murielle
    Free User
    Post count: 23

    Hi Paolo,

    I’ve followed this instructions again and when I go to “Set Default Location”, I’ve got a Javascript error “No records found. Please just your search criteria and try again.” instead of the map.

    Here are my criteria :
    Los Angeles, California, United States
    And :
    Paris, Île-de-France, France

    How can I solve this error message ?
    Because I think the criteria are correct.

    Thanks

    June 29, 2016 at 12:47 pm #218179

    Murielle
    Free User
    Post count: 23
    This reply has been marked as private.
    June 29, 2016 at 7:44 pm #218549

    Paolo
    Site Admin
    Post count: 31206

    hi,

    you have several 404 errors in console caused by the maintenance plugin.

    In addition you have this error:

    Google Maps API error: DeletedApiProjectMapError https://developers.google.com/maps/documentation/javascript/error-messages#deleted-api-project-map-error
    https://maps.google.com/maps/api/js?&language=fr&key=AIzaSyDgwzVVti5PA_kFrELqpbkjvrs_H3ZhVvY
    Line 32

    I asked to the developers to let us know what could be causing it.

    Thanks

    July 1, 2016 at 9:18 am #219485

    Murielle
    Free User
    Post count: 23

    Hi Paolo,

    I’ve deactivated the WP Maintenance plugin and created a new project so I can have a new API Key (as it is advised in your first link). The result is the same one : no records found. And I still can’t see the map to drag the map marker and choose a default location.

    Did you have some news from the developers ?
    Because my customer really needs the plugin working as soon as possible so she can add other add ons too on her website.

    Thanks a lot !

    PS : In Design > Map, I’ve selected a default map language : “FRENCH”. Could it be the source of the problem ?

    July 1, 2016 at 12:28 pm #219526

    Murielle
    Free User
    Post count: 23

    Hi again, I thought that maybe you could try with an API key of your own so that we can figure out if the problem comes from my account or my project.

    What do you think about it ?

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 26 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket