Google Maps aren't loading

This topic contains 7 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 8 months ago.

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  • August 16, 2019 at 5:21 pm #503381

    Vanessa Law
    Full Member
    Post count: 61

    Hi there,
    I’m trying to setup Geodirectory, and when I try to add places I get ‘Map Not Loaded’ in the admin UI.
    Open Street Maps work fine, but Google Maps doesn’t work.

    I believe I have setup Google API correctly, and even used an unrestricted Google API key that works fine on another site to see if that would work, and it still fails.

    Console output:
    Maps API Not Loaded 🙁
    goMap.min.js:1 google
    goMap.min.js:1 null
    admin.min.js:1 Maps API Not Loaded 🙁
    admin.min.js:1 gdColorPicker

    August 16, 2019 at 5:26 pm #503382

    Kor
    Moderator
    Post count: 16516

    Hi Vanessa Law,

    Thanks for your post. Kindly share your Website WP admin access here in private reply and we’ll troubleshoot this further for you.

    August 16, 2019 at 5:31 pm #503383

    Vanessa Law
    Full Member
    Post count: 61
    This reply has been marked as private.
    August 16, 2019 at 5:57 pm #503390

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I see what you mean on the add place page that the map isn’t loading.

    It is likely a conflict with another plugin. To diagnose the issue could you try a conflict test? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    I recommend you clone the site to staging for testing.

    August 16, 2019 at 6:05 pm #503393

    Vanessa Law
    Full Member
    Post count: 61

    That would be surprising, since I have the same plugins on the other site and it works well. Is there something else I can try, or other information you can give me on what is going wrong?

    August 16, 2019 at 6:08 pm #503395

    Alex Rollin
    Moderator
    Post count: 27815

    The Maps API is not loading, and yet there is no error.

    To diagnose the issue could you try a conflict test? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    August 16, 2019 at 11:56 pm #503424

    Vanessa Law
    Full Member
    Post count: 61

    Ok, it took me some time to track down, but I was able to fix it.
    For your reference the Perfmatters plugin https://perfmatters.io/ has the ability to disable Google Maps, if this is set it will cause maps in GeoDirectory to stop functioning.

    Thanks
    Vanessa

    August 17, 2019 at 12:48 am #503431

    Alex Rollin
    Moderator
    Post count: 27815

    Ah! A powerful setting indeed!
    Glad you got it working, thanks for letting us know.

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