Image upload challenge AFTER a listing is claimed

This topic contains 40 replies, has 4 voices, and was last updated by  Stiofan O’Connor 9 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • October 11, 2014 at 1:42 pm #18035

    sirshane
    Expired Member
    Post count: 36

    The listing place is set to “You can upload unlimited images with this package”, but if another image is uploaded, the first (featured) image is dropped. if several images are uploaded, all but one goes away, and the remaining image does not show as featured. This occurs only after the listing is claimed.

    We have 5 images as placeholders on all of the unclaimed listings, and they all load fine. The placeholder images were uploaded via csv.

    http://i502maps.com

    claimed listing: http://i502maps.com/places/elma/the-3-ms-of-grays-harbor

    October 11, 2014 at 1:57 pm #18037

    Simone
    Expired Member
    Post count: 3515

    Hello, please write us your login details in a private reply so we can have a look, thanks.

    October 11, 2014 at 2:03 pm #18038

    sirshane
    Expired Member
    Post count: 36
    This reply has been marked as private.
    October 11, 2014 at 8:50 pm #18062

    Simone
    Expired Member
    Post count: 3515

    Ok, I did some tests both on my test site and on yours, I can replicate the issues, basically, when adding more images(I tried with 8) it only consider the last one you upload, and it duplicate this image X times (based on how many images you upload).
    The issue will be fixed in the next release, thanks for spotting this.
    S.

    October 12, 2014 at 2:23 pm #18107

    sirshane
    Expired Member
    Post count: 36

    Why then does it work fine before the listing is claimed?
    And, the images (for me) aren’t duplicated,they are dropped completely.

    Also, how long to the next release? The site is not really usable until people can load their own images.

    Thanks, Simone.

    October 12, 2014 at 2:55 pm #18108

    Simone
    Expired Member
    Post count: 3515

    I did a test on your site, and the images are duplicated and the first image(the featured) is dropped.
    There is no ETA about the next release, but this will be fixed asap.

    October 12, 2014 at 4:20 pm #18109

    sirshane
    Expired Member
    Post count: 36

    OK — thanks for testing and for getting back to me (on Sunday!). I really appreciate that.

    Any suggestion as to how can we at least get the original images back into that one claimed listing page? what would you do?

    If we turn off the option to add images until the next update, would that mess with anything?

    October 12, 2014 at 4:21 pm #18110

    Simone
    Expired Member
    Post count: 3515

    You’re welcome, you will be updated as soon as the issue is fixed.

    October 12, 2014 at 4:29 pm #18111

    sirshane
    Expired Member
    Post count: 36

    I was writing this when you replied…

    Any suggestion as to how can we at least get the original images back into that one claimed listing page? what would you do?

    If we turn off the option to add images until the next update, would that mess with anything?

    October 12, 2014 at 4:31 pm #18112

    Simone
    Expired Member
    Post count: 3515

    For now, you can add the images from backend, editing the listing and handling with images as usual (from an administrator account), just tried on my demo site and it’s working fine

    October 12, 2014 at 4:45 pm #18113

    sirshane
    Expired Member
    Post count: 36

    Great — we’ll do this, thanks.

    October 13, 2014 at 9:50 am #18171

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I can’t replicate this either, can someone please provide step by step instructions on how to replicate this please.

    Thanks,

    Stiofan

    October 13, 2014 at 2:15 pm #18198

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This seems to be an issue with image naming, we are working on it.

    Stiofan

    October 14, 2014 at 1:06 pm #18319

    sirshane
    Expired Member
    Post count: 36

    I couldn’t add images through the admin account as Simone was able to do, have the same problem.
    Admin > Places > The 3-M’s Of Grays Harbor page.

    Stiofan, might the image naming issue have something to do with the initial csv upload of named images (we used 5 images as place holders for all of the uploaded listings).

    Thank you for your attention to this, much appreciated!

    October 14, 2014 at 1:18 pm #18321

    Simone
    Expired Member
    Post count: 3515

    The issue, as Stiofan said, is about the name of the file, when I tried from backend I was using different images, so it won’t work 🙂 it was a unfortunate coincidence, the only workaround, at the moment, is to rename the filenames

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 41 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket