Import details from social feature not working

This topic contains 3 replies, has 2 voices, and was last updated by  Kor 5 years, 10 months ago.

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  • June 12, 2018 at 10:44 am #434667

    Katie Lidgard
    Expired Member
    Post count: 188

    Hi,
    The “Import details from social” feature is not working on my site since I updated the latest Geodirectory plugins. When I insert the Facebook URL and click “Import details” I get this error (see screenshot attached).
    Any help would be great.
    Thank you,
    Katie

    June 12, 2018 at 1:46 pm #434685

    Kor
    Moderator
    Post count: 16516

    Hi Katie,

    Please make sure that your FB app API pass the review as discussed here https://wpgeodirectory.com/support/topic/social-importer-for-fb-fb-api-access-issue/

    Thanks!

    June 13, 2018 at 2:09 am #434745

    Katie Lidgard
    Expired Member
    Post count: 188

    Wow, there seems to be a lot of confusion with this. Am I right that:
    1) It is just not working at the moment and we have to wait until Facebook resolves this?
    2) There is nothing I can do. I just have to wait?
    Thank you,
    Katie

    June 13, 2018 at 3:27 am #434750

    Kor
    Moderator
    Post count: 16516

    Hi Katie,

    Thanks for your reply. As explained in that post,

    What has changed:
    All FB Applications making use of more than ‘public_profile’ and ’email’ must be submitted for review. The FB App settings required for Social Importer make use of additional permissions, and so the FB Apps must be submitted for review. This applies to existing and new apps.

    You’ll have to submit your FB app for review and once you’ve got it approved, you’ll be able to use it. There is nothing you can do while your FB app is in the review process.

    Thanks!

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