Licence Update-Licence Keys Issue

This topic contains 4 replies, has 2 voices, and was last updated by  Paolo 7 years, 11 months ago.

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  • #191949

    iconraju
    Expired Member
    Post count: 187

    Hi Stiofan,

    I purchased the Membership for yet another 4 months, y’day.

    I have been able to update Supreme Theme to 0.3.0 version.

    My site is eyp.co.in and is a multi site installation.

    In the network admin, when I try to update the plugins, although there is a msg to update, I get an error saying; Plugin not Updated: Unauthorised. I even activated the Force update plugin.

    I have three sites on my multi site installation:
    1) eyp.co.in
    2) eyp.co.in/hyderabad
    3) eyp.co.in/highways

    In the Manage Sites, I have added all the three above sites.
    I have been able to add the new licence keys for the two Sub Sites: eyp.co.in/hyderabad and eyp.co.in/highways.

    However, in the main site eyp.co.in,in Geo Directory>Upadtes, the old licence keys are appearing. When I click on the “Deactivate Licence”, an msg popup window appears, as “Licence not Deactivated: contact support”.

    In the next msg, I’ll send you my credentials as PM.

    Kindly do the needful.

    Thanks and rgds,

    gs raju

    #191954

    iconraju
    Expired Member
    Post count: 187
    This reply has been marked as private.
    #192327

    Paolo
    Site Admin
    Post count: 31206
    #192623

    iconraju
    Expired Member
    Post count: 187

    Hi Paolo,

    Thanks for your help.
    I followed the procedure stipulated and all my my Licence Keys have been updated and activated in the main site and sub sites and the plugins have been updated.

    Many thanks once again,

    Rgds,

    gsr

    #192937

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

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