License renewal issues

This topic contains 17 replies, has 5 voices, and was last updated by  Paolo 8 years ago.

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  • April 20, 2016 at 7:39 am #166656

    D.D
    Buyer
    Post count: 199

    Hi,

    I purchased a membership package a few days ago but noticed the following;

    On Geodirectory
    forum role: Expired Member
    membership: No Active membership

    On my website
    after putting in my new license key for my membership;

    Theme license; License status is unknown.

    It also wont let me deactivate the old licenses under Geodirectory->Auto Updates/Licensing. Meaning I can’t add the new license keys.

    Thanks.

    April 20, 2016 at 8:47 am #166701

    will-wink
    Expired Member
    Post count: 33

    I’m having a similar problem. I’ve just renewed my subscription but it shows it an expired member, no active membership etc and i can’t download or auto update any of the plugins, thanks.

    April 20, 2016 at 2:35 pm #166984

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now guys.

    Thanks,

    Stiofan

    April 20, 2016 at 7:58 pm #167198

    D.D
    Buyer
    Post count: 199

    the role and membership have been updated but the license status remains “unknown” and my downloads page shows all the add-ons as expired.

    April 20, 2016 at 10:19 pm #167310

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I see everything correct on our side for your subscription.

    I asked to Stiofan to follow up.

    Thanks for your patience,

    April 21, 2016 at 10:14 am #167700

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now.

    Stiofan

    April 21, 2016 at 10:29 am #167759

    D.D
    Buyer
    Post count: 199
    This reply has been marked as private.
    April 21, 2016 at 11:05 am #167765

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It looks like you are trying to enter a membership licence when you should be entering a specific theme licence…

    Stiofan

    April 21, 2016 at 11:18 am #167767

    D.D
    Buyer
    Post count: 199

    Ah got it! License updated and works but besides the geodirectory core plugin all the other add on plugins fail to update.

    April 21, 2016 at 12:27 pm #167870

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Have u added the licences for each addon under GD>Auto updates? Maybe providing wp-admin details will help?

    Stiofan

    April 21, 2016 at 12:36 pm #167873

    D.D
    Buyer
    Post count: 199
    This reply has been marked as private.
    April 21, 2016 at 12:45 pm #167907

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, the licence keys were for the other membership you had (you didn’t renew but got a different one) I have blanked the key info so you can add your new ones, then everything should work.

    Thanks,

    Stiofan

    April 21, 2016 at 12:53 pm #167917

    D.D
    Buyer
    Post count: 199

    thanks!

    April 21, 2016 at 1:06 pm #167921

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Your welcome 🙂

    Stiofan

    April 26, 2016 at 5:20 pm #171321

    Jeremy Iggers
    Expired Member
    Post count: 31

    I am having a similar issue. I recently bought a new license for four months, but I can’t update my GD plugins. When I go to Auto Updates / Licensing, the old license keys are grayed out, but I can’t enter the new keys, and I can’t deactivate the old licenses. My site is globaltwincities.com

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