Listing contact form

This topic contains 8 replies, has 3 voices, and was last updated by  Matthew 4 years ago.

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  • April 16, 2020 at 1:58 pm #540634

    Matthew
    Lifetime Member
    Post count: 178

    Hi Folks I wonder if you can help, I have noticed that the last couple of enquires that visitors have sent via listings are coming to me as the website admin rather than to the listing owner.

    I am running 2.0.0.87

    I have not touched anything that I believe could have affected this, this change happened around 14th April, so perhaps it was a bug introduced in 2.0.087?

    April 16, 2020 at 3:01 pm #540662

    Kor
    Moderator
    Post count: 16516

    Hi Matthew,

    Thanks for your post. No, this isn’t a known issue and here is the changelog for your reference https://wpgeodirectory.com/change-logs-v2/ . Could you share your Website WP admin access here in private reply so that we could check on it? Also, you can use the “Email Log” plugin to check what’s being sent out.

    April 16, 2020 at 3:22 pm #540666

    Matthew
    Lifetime Member
    Post count: 178

    In Ninja forms

    All previous messages to listings appeared here

    Ninja forms / Submissions : ‘Geodirectory Contact form’

    The last two emails don’t appear there

    But they do appear here:

    Ninja forms / Submissions : ‘Contact me’

    I will send you over the logins

    April 16, 2020 at 3:24 pm #540667

    Matthew
    Lifetime Member
    Post count: 178
    This reply has been marked as private.
    April 16, 2020 at 4:05 pm #540675

    Alex Rollin
    Moderator
    Post count: 27815

    Try checking the contact form shortcode that you are using. Make sure you have selected the right form. Check the ID of the GeoDirectory Contact Form, that is the correct form to use. The normal ninja form contact form does not have the integration.

    April 16, 2020 at 4:11 pm #540685

    Matthew
    Lifetime Member
    Post count: 178

    Thanks Alex, where do I look to do that please?

    Sorry I know I am using the wrong directory solution as I am not so technically minded.

    April 16, 2020 at 4:29 pm #540688

    Alex Rollin
    Moderator
    Post count: 27815

    See the theme author’s docs

    April 16, 2020 at 4:29 pm #540689

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 16, 2020 at 4:49 pm #540695

    Matthew
    Lifetime Member
    Post count: 178

    I have resolved by changing the form ID, not sure what happened there but its working now.

    Thanks for all of your help

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