listing preview problems need help asap

This topic contains 33 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 3 months ago.

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  • January 28, 2018 at 4:37 pm #414698

    kevinbill
    Buyer
    Post count: 76

    ok this is what i found
    When a client creates a listing if the images they are trying to upload dont finish before they click on review listing the preview listing page is shown as a blank page.
    also if a client is successful in uploading the pics and clicks on go back to edit they make changes or no changes and the listing preview page is blank.
    it seems because this happens they now experience a blank preview page anytime they try to add one until they clear browser cache.

    Also it seems clients an only add one listing per day is there a way to fix this also?

    I will add login next post….

    January 28, 2018 at 4:41 pm #414700

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    January 28, 2018 at 11:19 pm #414722

    Guust
    Moderator
    Post count: 29970

    There is no option to limit users adding only one listing per day, so if that is indeed happening, you have something really strange happening which would not be GD related. We cannot test that for you, so please test it out and if we need to look at it, give us the exact steps to replicate.

    The image issue may be because you allow images of 4Mb to be submitted, and they take too long to process.

    I’ll get a developer to have a closer look too for you.

    Thanks

    January 29, 2018 at 12:39 am #414731

    kevinbill
    Buyer
    Post count: 76

    ok the limit question was based on one client. I haven’t been able to recreate it.

    but the listing preview showing blank is an issue as i have been able to recreate.

    Thanks for your response hopefully we can get it corrected.

    January 29, 2018 at 10:27 am #414777

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I could not recreate the blank preview page issue, can you tell me exactly how to recreate?

    Thanks,

    Stiofan

    January 29, 2018 at 10:39 am #414781

    kevinbill
    Buyer
    Post count: 76

    You were able to go back and edit listing before publishing and it wasn’t blank if you clicked review before pics finished uploading?
    That’s the only way I was able to recreate the issue.
    I appreciate you looking into it.
    I am getting complaints from clients about not being able to publish…

    January 29, 2018 at 11:46 am #414798

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 29, 2018 at 12:42 pm #414804

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    no, i was not able to click the preview button before it uploaded, i was able to go back and edit with no problems though.

    I would assume its obvious you need to wait for the progress bar to finish but maybe not to everyone. Maybe you should add a message there or maybe we need to disable the submit button while its uploading…

    Stiofan

    January 29, 2018 at 5:05 pm #414835

    kevinbill
    Buyer
    Post count: 76

    I like the idea of the submit button waiting till all uploaded. I will add a message somehow on waiting till all uploaded good idea.
    I do appreciate the support you offer you guys are awesome!!!
    Thanks again….

    February 6, 2018 at 2:48 am #416183

    kevinbill
    Buyer
    Post count: 76

    Ok I have found where the problem is.
    Just don’t know how to correct it.
    Please view private post below.

    February 6, 2018 at 2:52 am #416184

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    February 6, 2018 at 2:56 am #416185

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    February 6, 2018 at 3:29 am #416187

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    February 6, 2018 at 6:19 am #416213

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I can see the field in the add listing form, and the CSS appears to be working on the detail page.

    Can you say more about the issue?

    February 6, 2018 at 4:57 pm #416291

    kevinbill
    Buyer
    Post count: 76

    When you add a listing and add a url in that field the listing preview is blank.

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