listing preview problems need help asap

This topic contains 33 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 3 months ago.

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  • #416297

    Alex Rollin
    Moderator
    Post count: 27815

    Could you turn off GD Booster while we take a look at this?

    Let me know

    #416299

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I was able to recreate the issue by seeing that, when I added a value to the Online Bid field, the preview page became blank.

    Flagging this for the developers to take a look.

    #416308

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The post field for the url is “geodir_proxi” i am guessing the server has a security rule to chck for post fields with “proxi” in it. The server is returning

    Status Code:406 Not Acceptable

    Your server admin should be able to check the server logs and tell you why.

    Thanks,

    Stiofan

    #416323

    kevinbill
    Buyer
    Post count: 76

    I will have a look and maybe change the name associated with it. You maybe correct with the name. Thanks for having a look. I will update later if changing the name works or not.

    #416330

    kevinbill
    Buyer
    Post count: 76

    SUCCESS!!!!
    I simply renamed the field in all areas it was called and it worked.
    Thank you again for the Top Notch Support…..

    So note to self dont use proxi in any field name lol

    RESOLVED!!!!!

    #416334

    kevinbill
    Buyer
    Post count: 76

    ok well not so fast lol..
    seems it will only work for one listing then same issue happens.
    I am going to continue to test.
    Any insight on this….

    #416362

    kevinbill
    Buyer
    Post count: 76

    Ok I am at a loss…
    Why can someone enter a website url in the website field that is not a custom field and it be ok.
    But when you add a url in the custom field I created it doesn’t work.
    Also If you enter my domain in the custom field I created it works.
    But any other url it doesn’t….

    Very Strange….

    #416367

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    #416381

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    #416394

    Alex Rollin
    Moderator
    Post count: 27815

    Please post the logs for review

    #416396

    kevinbill
    Buyer
    Post count: 76

    I don’t know what you mean as far as logs. I don’t have any to post.

    #416399

    Alex Rollin
    Moderator
    Post count: 27815
    #416403

    kevinbill
    Buyer
    Post count: 76

    I did and there is no fix with them.
    Why can a user input a url in the website field and there is no issue. But when a user inputs a url in a custom url field it gives a blank listing preview.
    Do you have any thoughts?

    #416408

    kevinbill
    Buyer
    Post count: 76
    This reply has been marked as private.
    #416444

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Kevin,

    I know how frustrating something can be when something does not work 🙂

    Let me explain the situation a bit more clearly and what i think is going on.
    When it does not return the proper preview the server is returning the code 406 (Not Acceptable) instead of 200 (OK), this seems to be a server level error. We have seen similar things in the past with certain names for fields and in most cases the is a mod_security rule on the server, mod_security is a sort of server firewall that has many security rules that prevent actions if it thinks it might be a hack attempt. I myself have had to disable many rules for customers on my server over the years because of false positives.

    Now your server admin should be able to looks at the server logs and it should tell him something like mod_security rule 12345678 triggered at date XYZ, he would then go and disable that rule 12345678.

    To test this theory, you can try changing the names for any custom fields u are having problems with to something generic like “field1, field2 etc…” (though the server might be blocking the “http” part of the value).

    In short this is not something we can fix, it needs to be fixed by a server admin (try googling server code 406 mod_security)

    Please let us know how you get on.

    Thanks,

    Stiofan

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