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This topic contains 31 replies, has 4 voices, and was last updated by  Giri 7 years, 2 months ago.

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  • March 2, 2017 at 8:03 pm #364961

    Paolo
    Site Admin
    Post count: 31206

    everything is stored in the DB… The only thing stored in the server as files are images which are saved in wp-content/uploads.

    What you want to overwrite are files in wp-content/themes/directory-starter and wp-content/themes/supreme-directory

    Let us know how it goes,

    Thanks

    March 2, 2017 at 8:09 pm #364963

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi Paulo

    I will do exactly that. But being conservative I am just making a complete backup of the site.

    Once FTP overwrite is done I will let you know the result.

    Thanks Paulo and team you guys are awesome – I love working with you. The support you guys give is world class

    Regards

    Sieko

    March 2, 2017 at 8:18 pm #364966

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    March 3, 2017 at 3:29 am #365021

    Sieko Skrzypczak
    Expired Member
    Post count: 92
    This reply has been marked as private.
    March 3, 2017 at 10:27 am #365062

    Giri
    Expired Member
    Post count: 3155

    Hi Sieko,

    Don’t overwrite the files.

    Switch to theme like twenty fifteen, then delete both supreme and starter. Then do a fresh installation of both themes by searching in wp.org directory from your add new theme section.

    Finally activate the supreme theme.

    Hopefully that would fix the issue.

    Let me know if it doesn’t.

    Thanks

    March 3, 2017 at 10:40 am #365066

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi Giri

    okay will try that

    I have everything backed up anyway so should not be an issue. I will give you feedback

    Thanks for looking into this

    regards

    Sieko

    March 3, 2017 at 10:41 am #365068

    Giri
    Expired Member
    Post count: 3155

    ok thanks

    March 3, 2017 at 10:59 am #365070

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi There

    I have just done exactly that and now have no access to the admin side of it ???? Site is now down.

    Can you maybe assist

    Regards

    Sieko

    March 3, 2017 at 11:21 am #365072

    Giri
    Expired Member
    Post count: 3155

    Sure. Give me the ftp details. I’ll check whats wrong

    March 3, 2017 at 11:23 am #365073

    Sieko Skrzypczak
    Expired Member
    Post count: 92
    This reply has been marked as private.
    March 3, 2017 at 11:32 am #365075

    Giri
    Expired Member
    Post count: 3155

    Please reupload your genesis theme via ftp. Its missing some files.

    March 3, 2017 at 11:53 am #365080

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi Giri

    Busy doing that as we speak

    Regards

    Sieko

    March 3, 2017 at 11:56 am #365081

    Giri
    Expired Member
    Post count: 3155

    ok

    March 3, 2017 at 12:18 pm #365090

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi Giri

    Just wanted to let you know FTP update done – site looks fixed

    Can you have a quick look from your side and see if everything looks okay on that side

    Regards

    Sieko

    March 3, 2017 at 12:21 pm #365092

    Giri
    Expired Member
    Post count: 3155

    Yes, looks good in my side too.

    thanks

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