Map not showing any records
This topic contains 15 replies, has 4 voices, and was last updated by Naveen Giri 6 years ago.
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Open Support TicketTagged: map norecord
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October 11, 2019 at 7:00 pm #512693
Hi, things have been going great for a while now, and suddenly we’re back to this
No Records Found
Sorry, no records were found. Please adjust your search criteria and try again.
site is http://www.clarensnews.co.za, it seems to have happened since a recent update…October 11, 2019 at 7:05 pm #512694And sorry to put pressure on a friday evening, but it is quite urgent as I have just released a batch of fliers with a QR scan back to my home page with a dead map…
October 11, 2019 at 9:42 pm #512711Hello,
try adjusting the default location a bit by dragging the map pin a few meters, and then re-save. If that doesn’t fix the issue, please share WP Admin credentials in a private reply so we can check the settings.
When you make a support request you can make it possible for us to help you as quickly as possible by always following up on your new topic with an immediate private reply that includes all the access info we may need to login and debug an issue on your site.
You don’t have to do this, but it can save a couple of email exchanges.
Try posting them in the following format so they are easy to read and find in the topic:
WordPress Administrator Account Credentials
WP Admin Login URL:
Username:
Password:SFTP / FTP Credentials
Host URL:
Port:
Username:
Password:Also, when you are working on the site it helps greatly to disable security and cache plugins. You should disable cache anyways if you are making changes to the site and want to see the results on the public side.
More information about getting support:
https://wpgeodirectory.com/docs-v2/geodirectory/support/“October 12, 2019 at 12:47 pm #512777This reply has been marked as private.October 12, 2019 at 12:49 pm #512778This reply has been marked as private.October 14, 2019 at 9:25 am #512990Hi, any word?
October 14, 2019 at 12:30 pm #513023Every map seems to work, archive details and location page.
Please link to a broken map and we will check it out.
October 15, 2019 at 1:19 pm #513197https://clarensnews.co.za/
on Chrome and Edge – No records were found…October 15, 2019 at 4:52 pm #513234Hi Craig,
Thanks for your reply. I’m able to see the issue you had there. Could you go through this conflict test and see if it helps? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test .
October 24, 2019 at 12:08 pm #514568Hi Kor, I have gone through my plugins, but still have the same problem with regards my home page http://www.clarensnews.co.za – do I have to remove the map or can we make it actually reflect local listings?
October 24, 2019 at 2:20 pm #514606This reply has been marked as private.October 24, 2019 at 6:08 pm #514626This reply has been marked as private.October 25, 2019 at 7:08 am #514697I have just updated my theme and child, but problem persists…
October 25, 2019 at 8:31 am #514707hi Craig,
I have updated map widget and removed undefined city param “clarens-1”. everything works fine now. please have a look.
Thanks
October 25, 2019 at 10:00 am #514715Hey!!! It’s working, I don’t know what you did, but thanks!
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