Membership activation problem

This topic contains 10 replies, has 3 voices, and was last updated by  Ehud Shamoon 4 years, 4 months ago.

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  • December 12, 2019 at 4:01 pm #521198

    Ehud Shamoon
    Lifetime Member
    Post count: 13

    Hello
    I have the lifetime membership and when activating it does not automatically activate all other Geodirectory plugins.
    I follow the instructions-> deactivating and than delete all Geodirectory plugins (leaving core)-> enter membership code.
    after that I dont have option to install plugin from the GeoDirectory extensions->addons. I get an error. https://prnt.sc/q9huof
    I can upload manually all plugins and activate them one by one.
    But I think somethings isn’t work as it should.
    I’m working with geodirectory expert and they told me to open a ticket. They think is key related.
    all plugins are updated (WP Easy Updates, also), WordPress latest version.
    I can provide admin credential if needed. or any other info you require.
    Thanks

    December 12, 2019 at 4:10 pm #521206

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, please share WP Admin and FTP so we can look into it.

    December 12, 2019 at 5:31 pm #521235

    Ehud Shamoon
    Lifetime Member
    Post count: 13
    This reply has been marked as private.
    December 14, 2019 at 6:24 pm #521539

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Did you old licence active on that site before? (membership key only adds new licence if empty)

    Stiofan

    December 14, 2019 at 6:37 pm #521542

    Ehud Shamoon
    Lifetime Member
    Post count: 13

    I didn’t active my license before. But I had geodirectory expert working on the site and maybe they had theirs license activated before, I dont think they had because we didn’t have the wp easy update installed. I’m not sure what they did but it didn’t ask for license when they worked on the site.

    December 17, 2019 at 3:45 am #521854

    Ehud Shamoon
    Lifetime Member
    Post count: 13

    Hey,
    Any news on the membership problem on my site?

    If someone had membership key and he want to sell his site and than the new owner need to replace the membership key, what happen than? it cannot be change?

    How can we resolve this?

    Thanks
    Ehud

    December 17, 2019 at 12:25 pm #521921

    Alex Rollin
    Moderator
    Post count: 27815

    With the latest version of WP Easy Updates and GD it should be possible to deactivate the key.

    Please check and let us know.

    December 17, 2019 at 4:54 pm #521981

    Ehud Shamoon
    Lifetime Member
    Post count: 13

    Hey,
    I wrote my first massage that I tried that. But as you ask I did tried it again and id did not work 🙂
    It does accept the membership but I cant install plugins from the geodirectory->extensions->addons section in WordPress dashboard. I get an error “Plugin not found“. https://prnt.sc/qc4xmv
    And it doesn’t activate the plugins that already install automatically.

    The fix now is to upload the plugins manually and activate one by one. But as I wrote I think something is wrong.

    Can you have a look please?

    Thanks
    Ehud

    December 17, 2019 at 6:54 pm #522009

    Alex Rollin
    Moderator
    Post count: 27815

    We released an update since the last message about plugin updates, but, as you say, the fix is not working on your site.

    The developers will take a look but before they do you can you try disabling non-GD addons to identify the plugin conflict?

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    December 17, 2019 at 6:58 pm #522010

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Ehud,

    Nice website 🙂

    The issue seems to be from the plugin you have that has the same name as your site, if thats deactivated then it works as normal, there are a few php warnings from it but i did not see any errors.

    Stiofan

    December 17, 2019 at 7:43 pm #522031

    Ehud Shamoon
    Lifetime Member
    Post count: 13

    Hey Stiofan,

    You made me smile 🙂 Thanks a lot.
    I deactivated the plugin, removed all Geodirectory plugins (living cure), activate membership, installed all plugin from the addon menu. Perfect!!!

    Will pass the information for the plugin developers.

    Ehud

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