Migrating Servers - Missing Map - GeoDirectory Support

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February 13, 2018 at 7:21 pm #417439

Renee Tucker
Free User

Post count: 4

Hello,

I am working on migrating severs and when I do, our map goes missing. We are migrating to Lightning base.

The map works great on our current server: https://wheredoesmyhorsehurt.com/practitioners/
But does not show on our new: https://wdmhh.lightningbasehosted.com/practitioners/

I am running Version 1.5.62 of GeoDirectory.

I’m lost as to what to do, any help would be appreciated.

Thanks so much!

February 14, 2018 at 5:13 am #417490

Kor
Moderator

Post count: 16516

Hi Renee,

Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

February 14, 2018 at 9:35 am #417517

Alex Rollin
Moderator

Post count: 27815

Do share your details as Kor suggested, and do also check to make sure your Google Maps Key allows the new site. You can inspect the page with the console to see if GMAPS is throwing an API key related error.

https://wpgeodirectory.com/docs/troubleshooting-guide/#maps

February 14, 2018 at 3:22 pm #417580

Renee Tucker
Free User

Post count: 4

This reply has been marked as private.

February 14, 2018 at 3:23 pm #417581

Renee Tucker
Free User

Post count: 4

Hello,

I replied giving access. I also checked what you suggested and I’m not getting any errors.

Thank you so much!

February 14, 2018 at 8:46 pm #417649

Alex Rollin
Moderator

Post count: 27815

Hello,

I found two issues on the current site, and could not check the other/new site because the credentials didn’t work there.

1# The GD Permalinks ad several missing pages. I ran the GD Tools – Page Check to restore the pages.

2# The listing page map was a GD Home Page map. I changed that to a listing page map.

Try those on your new site and see if that fixes the issue.

There are errors in the console. There is at least a FB issue there, and errors can cause other errors, so you could look into fixing those, too.

February 15, 2018 at 2:04 pm #417771

Renee Tucker
Free User

Post count: 4

Hello,

The password for the new site got changed for some reason, I corrected it, and the same login information should work for both sites now, so if you could check the new site, that would be amazing. Our site builder wasn’t certain what you were talking about for number two.

The map was working fine on our old site, it’s just the new one that it isn’t working on:
https://wdmhh.lightningbasehosted.com/practitioners/

Thank you again for your help.

February 15, 2018 at 4:25 pm #417791

Alex Rollin
Moderator

Post count: 27815

Hello,
it was the same issue and appears to be working.

Please review the following documents regarding #2

https://wpgeodirectory.com/docs/widgets/
https://wpgeodirectory.com/docs/layout/#directory

February 15, 2018 at 6:56 pm #417802

Renee Tucker
Free User

Post count: 4

Okay, perfect. Thank you so much for everything!!

One more question, why does it keeps losing the images we post with each person? If you do an update to the person then the images all disappear, and we have to re-upload the images.

Thanks!

February 16, 2018 at 6:27 am #417850

Alex Rollin
Moderator

Post count: 27815

Hello,

It appears there is a problem with the image URL.

https://mysite.com/wp-content/uploads//myimage.jpeg

should be

https://mysite.com/wp-content/uploads/myimage.jpeg

https://wpgeodirectory.com/docs/basic-installation/#media
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