Missing Email Notifications

This topic contains 27 replies, has 4 voices, and was last updated by  Paolo 6 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • May 2, 2017 at 5:17 pm #376584

    Ron Lenox
    Buyer
    Post count: 230

    I am not receiving email notifications. I have WP Mail Logging installed and it shows that emails are being sent, but I do not receive them.

    May 2, 2017 at 7:06 pm #376612

    Paolo
    Site Admin
    Post count: 31206

    In that case please ask for support to the hosting provider, because its not an application error.

    You’ll probably need an SMTP plugin.

    Thanks

    May 5, 2017 at 1:26 am #376981

    Ron Lenox
    Buyer
    Post count: 230

    I heard back from the provider. I am not receiving the bcc copies of the notifications.

    Ron Lenox

    May 5, 2017 at 2:35 pm #377083

    Ron Lenox
    Buyer
    Post count: 230

    Here is the response from Cloudways. However, I am still not receiving bcc copies of emails.

    Hi Ron,

    The Elastic Email Addon has been activated for your account but you did not enable it from the server. We have now enabled it on the server as well and tested by sending test mails from the server which were successful. For your reference here are the mail logs.

    May 5 12:04:43 107072-81277 postfix/smtp[12373]: 53B26205E5: to=shop@beanstalkmall.com, relay=smtp.elasticemail.com[91.134.188.169]:2525, delay=80197, delays=80196/0.02/1.2/0.34, dsn=2.0.0, status=sent (250 OK 3355c863-6225-4b7e-829f-cdab244a2e38)
    May 5 12:04:43 107072-81277 postfix/smtp[12374]: B70892060A: to=shop@beanstalkmall.com, relay=smtp.elasticemail.com[91.134.188.169]:2525, delay=80176, delays=80174/0.02/1.2/0.35, dsn=2.0.0, status=sent (250 OK bd0ad67d-abbf-4517-a789-a8ab65daaa4c)

    If you have any other queries and require any further assistance from our side then please feel free to contact us.

    Regard,
    Saad Ahmed Khan

    May 5, 2017 at 3:22 pm #377085

    Paolo
    Site Admin
    Post count: 31206

    SO it looks like it solved now?

    May 5, 2017 at 5:05 pm #377100

    Ron Lenox
    Buyer
    Post count: 230

    No – I am not receiving any bcc notifications

    I can “Send to a Friend” and receive those messages.

    Ron Lenox

    May 5, 2017 at 5:26 pm #377102

    Paolo
    Site Admin
    Post count: 31206

    Did you check your spam folder?

    May 5, 2017 at 5:37 pm #377104

    Ron Lenox
    Buyer
    Post count: 230

    Yes

    May 5, 2017 at 6:04 pm #377108

    Paolo
    Site Admin
    Post count: 31206

    If you provide a link and admin credentials, a developer will have a look asap.

    Thanks

    May 6, 2017 at 3:23 pm #377227

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    May 6, 2017 at 3:45 pm #377233

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    May 7, 2017 at 2:10 pm #377311

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    May 8, 2017 at 6:42 pm #377454

    Ron Lenox
    Buyer
    Post count: 230

    Hello? Are you able to login?

    I am still not receiving any admin emails.

    Ron Lenox

    May 8, 2017 at 8:52 pm #377475

    Paolo
    Site Admin
    Post count: 31206

    Stiofan will get back to you asap.

    Thanks for your patience,

    May 9, 2017 at 4:54 am #377506

    Kiran
    Moderator
    Post count: 7069

    Hi Ron,

    I have done some tests by using my own email addresses and i successfully received normal emails & bcc emails. Check screenshots in next reply.
    So please try with another email addresses and let us know.

    Thanks,
    Kiran

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 28 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket