Missing Email Notifications

This topic contains 27 replies, has 4 voices, and was last updated by  Paolo 6 years, 11 months ago.

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  • May 9, 2017 at 4:58 am #377508

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    May 9, 2017 at 12:57 pm #377593

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    May 9, 2017 at 1:02 pm #377597

    Kiran
    Moderator
    Post count: 7069

    At settings > General > Email Address & at GeoDirectory > General > General > Email address.

    Kiran

    May 9, 2017 at 2:04 pm #377603

    Ron Lenox
    Buyer
    Post count: 230

    I changed the email address to ron@ronzplace.com (my personal email) and the mail log says the bcc email was sent to ron@discoversma.com

    I did not receive anything in email and nothing in spam.

    May 9, 2017 at 2:12 pm #377610

    Kiran
    Moderator
    Post count: 7069

    Did you tried to changes email at both places?
    At settings > General > Email Address &
    At GeoDirectory > General > General > Email address.

    Kiran

    May 9, 2017 at 2:24 pm #377614

    Ron Lenox
    Buyer
    Post count: 230

    It is changed to ron@ronzplace.com in both places and went to a listing and “Sent to a friend” using ron@ronzplace.com

    The mail logger says it was send, but I did not receive anything.

    May 9, 2017 at 2:31 pm #377615

    Ron Lenox
    Buyer
    Post count: 230

    If I have the mail logger active, does that stop the emails from being sent?

    May 9, 2017 at 4:11 pm #377624

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    @kiran I just tested the send to friend option myself and I didn’t get the email.

    Is it possible that is that particular option that is causing problems?

    Let us know,

    Thanks

    May 9, 2017 at 4:22 pm #377627

    Ron Lenox
    Buyer
    Post count: 230

    I deactivated it and still didn’t receive. I will deactivate it again now.

    May 9, 2017 at 4:23 pm #377629

    Paolo
    Site Admin
    Post count: 31206

    The email logger will not prevent the email from being sent… You can leave it active for the moment.

    Thanks

    May 10, 2017 at 6:07 am #377691

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    May 10, 2017 at 3:41 pm #377755

    Ron Lenox
    Buyer
    Post count: 230

    Thank you! I tested the New Listing and it worked for a few emails. Then it stopped again. I went to Clouldways and received this message from them.

    WPserver – Transactional Emails Alert
    During an analysis of your server for last 24 hours, the system noted failure in transactional emails.
    Created: 09 May, 2017, 01:47:15 UTC

    I will let you know what they have to say.

    Thanks again for your time and effort.

    Ron Lenox

    May 10, 2017 at 3:43 pm #377757

    Paolo
    Site Admin
    Post count: 31206

    Just FYI, I got my test emails about 12 hours after it was sent…

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