40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

New licence / updates system info

This topic contains 115 replies, has 32 voices, and was last updated by  Paolo 8 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , , ,

  • Author
    Posts
  • January 25, 2016 at 12:41 pm #111078

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello everyone,

    As you may have noticed we have moved to a new licencing system, this post is just to clear up any confusion. You should all have been converted over and kept all your remaining time left on any memberships, so nothing should have changed apart from entering new licences for updates.

    If your GD>Auto Updates: screen looks like this then you are on the old system and should enter the “OLD licence key” from your account profile page, My Account>Edit Profile (top right of this page)
    Old Licence

    If you have the new update screen like this:
    New Licence
    Then you can enter your new licence keys found in your account My Account>Downloads.

    You don’t have to enter sites on our site here, by activating the licence on your own site it will automatically activate that site.

    If you have any questions please post them here.

    Thanks,

    Stiofan

    January 25, 2016 at 5:19 pm #111196

    shuggiet
    Expired Member
    Post count: 45

    Not working for me. I seem to be showing the old Auto-Update screen, yet when I try to upgrade a plugin it fails with :

    An error occurred while updating GD Booster: Login details for GeoDirectory failed! Please check GeoDirectory > Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    When I then go to wpgeodirectory.com to look up my license, it shows the list of plugins with ‘manage sites’. I’ve tried adding my sites to the list of a plugin eg Booster, and same message..

    January 25, 2016 at 5:26 pm #111199

    shuggiet
    Expired Member
    Post count: 45

    Working now… Found the license and upgraded plugins.

    January 26, 2016 at 2:59 am #111479

    chris22
    Expired Member
    Post count: 29

    When I input my key – I get a fakefake etc… I am still on the old system when I login.

    Thanks

    January 26, 2016 at 6:31 pm #111876

    gruppopegaso
    Lifetime Member
    Post count: 85
    This reply has been marked as private.
    January 27, 2016 at 2:41 am #112102

    qdag
    Expired Member
    Post count: 2
    This reply has been marked as private.
    January 27, 2016 at 3:02 am #112107

    Paolo
    Site Admin
    Post count: 31206

    That is your licence, on my page it says :

    You have not made any purchases

    January 28, 2016 at 1:11 pm #112811

    Karu Giritharan
    Buyer
    Post count: 5

    Hello,
    I don’t have the new screen. How come?
    I’m running geodirectory 1.5.6 with whoop 1.0.5
    By the way i tried to upgrade my GeoDirectory Custom Post from 1.2.4 to 1.2.5. but the updsate keeps failing.
    Any suggestion?
    Thank you

    January 28, 2016 at 1:42 pm #112823

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Karu,

    Did u read the main post? You will only see the new screen when a new/updated addon has been added, not a new ver of GD core or a GD theme.

    Thanks,

    Stiofan

    January 28, 2016 at 1:56 pm #112835

    Karu Giritharan
    Buyer
    Post count: 5

    Hi Stiofan,
    Thank you for the quick reply.
    What about the Custom Post update from 1.2.4 to 1.2.5? Why it’s failing?
    Can a do a manual update ?
    Thanks.

    January 28, 2016 at 3:58 pm #112896

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    yes you can manually update. Download the add-on unzip it and upload it via FTP to overwrite the old add-on. Otherwise please provide a link and admin credentials in a private reply and we will have a look for you.

    Thanks

    January 28, 2016 at 4:12 pm #112904

    Karu Giritharan
    Buyer
    Post count: 5

    Hello Paolo,
    It worked.
    Thx.

    January 28, 2016 at 4:44 pm #112909

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

    February 1, 2016 at 4:04 am #114844

    nickclark
    Expired Member
    Post count: 9

    I show the older screen. I input the license # as instructed. I logged out and back in – still the same – plugin updates fail. I do show on my plugin info that my subscription for license keys ends: April 29, 2015 … but in my profile it shows Expiry date: April 29, 2016 (which is correct) – – is there something I’m missing?

    Figured it. The Auto update screen would not accept the email address I signed up with – only my user name.

    February 1, 2016 at 3:51 pm #115115

    Wayne Harvey
    Expired Member
    Post count: 102

    Hi there,
    I’m on the new system. Only some of my active add-ons are displayed on the Auto Updates/Licensing page. Is this normal?
    Thanks, Wayne

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 116 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount