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This topic contains 33 replies, has 6 voices, and was last updated by  Graham Hansell 5 years, 5 months ago.

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  • November 16, 2018 at 12:22 pm #454588

    Graham Hansell
    Buyer
    Post count: 49

    Hi,

    There seems to be an issue with my site regarding once you enter a postcode it comes up with no records shown – this should work as it works for our initial search.

    Here is the website :

    http://ggf2.slx.tech/members/

    November 16, 2018 at 1:23 pm #454596

    Guust
    Moderator
    Post count: 29970

    It looks like you have changed permalinks or slugs somewhere, your category links are all wrong:
    http://ggf2.slx.tech/directory/service/decorative-glass
    http://ggf2.slx.tech/emergency-glazing-register/

    Let us know if you cannot fix it, and post your WP admin details in a private reply.

    Thanks

    November 16, 2018 at 5:16 pm #454636

    Graham Hansell
    Buyer
    Post count: 49
    This reply has been marked as private.
    November 16, 2018 at 6:59 pm #454654

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    It looks like the Near search field used to search for locations and zip/postal codes has been hidden with CSS. Try restoring the field and use that to search “near” a postcode.

    November 17, 2018 at 12:01 am #454705

    Guust
    Moderator
    Post count: 29970

    Like Alex says, the only field you are not hiding is the normal search field that only searches titles, categories, tags and listing description. This is the CSS you have that hides the location search:

    .gd-search-input-wrapper.gd-search-field-near {display: none;}

    Please update your GD plugin, remove all customizations, and then de-activated any plugins you are not using.
    Then let us know how you went.

    All your correct links are here: http://ggf2.slx.tech/aaa-2/

    November 20, 2018 at 11:04 am #455144

    Graham Hansell
    Buyer
    Post count: 49

    Hi Thank I attempted your change to no avail,

    Do you have any other recommendation and as you have access is it possible for you to attempt any changes to improve this it is vital for our client, thank you.

    November 20, 2018 at 11:32 am #455149

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the near search field must be visible for it to be used. You will need to unhide the field. Once you have done that you can attempt the search and let us know if there is a problem with the results.

    November 20, 2018 at 11:36 am #455150

    Graham Hansell
    Buyer
    Post count: 49

    HI,

    This has been completed thank you but the issue is still occurring

    November 20, 2018 at 11:43 am #455153

    Guust
    Moderator
    Post count: 29970

    Please send us FTP access too. Thanks

    November 20, 2018 at 12:22 pm #455162

    Graham Hansell
    Buyer
    Post count: 49

    Hi

    Were you inside the WordPress backend? Currently, it is showing 500 error.

    We have a backup but need to know whether you attempted to make changes.

    We run AWS infrastructure so for SSH/SFTP access to the server you will need to provide us with a suitable Public Key.

    Thank you,

    November 20, 2018 at 1:18 pm #455168

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    November 22, 2018 at 4:25 pm #455486

    Graham Hansell
    Buyer
    Post count: 49
    This reply has been marked as private.
    November 22, 2018 at 5:58 pm #455503

    Alex Rollin
    Moderator
    Post count: 27815

    The near field is still hidden.

    November 23, 2018 at 3:00 pm #455623

    Graham Hansell
    Buyer
    Post count: 49
    This reply has been marked as private.
    November 23, 2018 at 4:52 pm #455659

    Alex Rollin
    Moderator
    Post count: 27815

    Thank you, the developer has been alerted and will take a look when he gets back to the office.

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