Not receiving notification emails

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April 11, 2018 at 12:49 am #425887

Alex Rollin
Moderator

Post count: 27815

Which notification is missing?

April 11, 2018 at 1:29 pm #425993

Ron Lenox
Buyer

Post count: 230

I created an event from another user account – Jeremy Parzen – and I received the user email, but did not received the admin bcc copy.

https://www.discoversma.com/events/mexico/guanajuato/san-miguel-de-allende/events/jeremy-test/

Any ideas?

Ron Lenox

April 11, 2018 at 3:33 pm #426030

Alex Rollin
Moderator

Post count: 27815

There are a number of BCC emails in the log. I am not sure exactly which one you might be missing but I do see an Admin BCC sent to you for a post submission.

If the emails are being added to the log then this is either an issue of your host trashing SPAM or your email client.

Check your email and look in the spam folder. You can also try customizing those emails so they have more unique information in them. We definitely recommend changing the text “Website Enquiry” to avoid the SPAM filters.

April 11, 2018 at 3:55 pm #426034

Dirk
Full Member

Post count: 390

@Ron,

if you have the EMail in this EMail log means that with PHP mail() function worked, but this does not mean that the email left the server. Please check with your admin the mail queue if there are still mails inside the queue. Also the maillog should give the answer why the mail is not delivered.
I had the problem on one page where the destination mail server did not like to talk to my mail server due to their security settings (wrong Reverse DNS settings). SPF and DKIM should also be used to help delivery to a very strict mail server.

Best,
Dirk
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