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Places Description Changes Disappearing

This topic contains 7 replies, has 3 voices, and was last updated by  Barbara Magee 4 years, 2 months ago.

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  • February 12, 2020 at 6:43 am #529928

    Barbara Magee
    Expired Member
    Post count: 146

    Hello,

    On the back end:
    When making changes in the description section of Places listings a couple things are happening:

    When I click the bold button in the editor, the bold word first displays, but the Bold disappears when I click Update.

    When I click that Update, if there are any text links in the description they are unlinking at the same time.

    Any thoughts on that?

    Could you let me know where to configure the settings for allowing/disabling the WYSIWYG editor for front end use by businesses when adding a listing?

    many thanks!

    February 12, 2020 at 1:23 pm #529964

    Kor
    Moderator
    Post count: 16516

    Hi Barbara,

    Thanks for your post. Could you elaborate a little bit more about the “bold button in the editor”? Not really sure if I’m getting this. Perhaps you can share some screenshots ?

    As for the “WYSIWYG editor on the front end”, you can disable the “Show Advanced Editor” option here https://wpgeodirectory.com/docs-v2/places/custom/#textarea

    Thanks !

    February 12, 2020 at 5:40 pm #530014

    Barbara Magee
    Expired Member
    Post count: 146

    The advanced editor is already turned on for the Places and Events description text area.

    The event or place description changes made using the link and/or bold buttons aren’t being saved when I click Update. See attached for the buttons I’m referring to.

    For links, it makes no difference if I’m adding an internal or external link. They’re still not saving.

    Would these issues be related to WordPress or GD? Thanks!

    February 12, 2020 at 7:43 pm #530032

    Barbara Magee
    Expired Member
    Post count: 146

    Addendum: I discovered the issue is specific to GD Events and Places. It is not occurring in our WordPress Posts/Feature Stories.

    February 12, 2020 at 8:18 pm #530038

    Alex Rollin
    Moderator
    Post count: 27815

    Please make sure to update GD. We released an update for Avada today.

    Please also check the package advanced settings. If you have selected “Disable HTML Editor” then tags will be stripped.

    Let us know

    February 13, 2020 at 1:17 am #530064

    Barbara Magee
    Expired Member
    Post count: 146

    Okay. This is scary. Just now, I was opening listings on the backend, unchecking “Featured”, clicked Update, and as the listing reloads, ALL the links in the description are being stripped out.

    Holding off on any backend updates until I hear back but concerned this might affect businesses to add paid listings.

    I’ve asked my webhost to update the plugin.

    February 13, 2020 at 6:10 am #530089

    Alex Rollin
    Moderator
    Post count: 27815

    Please make sure to update GD. We released an update for Avada today.

    Please also check the package advanced settings. If you have selected “Disable HTML Editor” then tags will be stripped.

    Let us know

    February 14, 2020 at 7:03 pm #530395

    Barbara Magee
    Expired Member
    Post count: 146

    Thanks. Problem solved.

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