Places information not updating – Category, Address, Email etc.

This topic contains 11 replies, has 5 voices, and was last updated by  Kiran 4 years, 9 months ago.

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  • #492983

    doneyourway
    Free User
    Post count: 6

    Hi

    We are having an issue where when we try update a listing by putting in a category / address details the information doesn’t save and disappears. We done an import and any ones that don’t have an address etc. won’t let us add an address or category. We can add text to the listing but thats it. Can anyone help? Its similar to this ticket issue: #465857

    #492986

    Guust
    Moderator
    Post count: 29970

    Please give complete links to other tickets, we cannot search by #xxx.

    Do you have revisions turned on in your wp-config.php file?

    If we need to check things out, please post your URL and WP admin and FTP details in a private reply.

    Thanks

    #492989

    Alex Rollin
    Moderator
    Post count: 27815

    You can problem still update using GD Import/export.
    Did you give it a try?
    https://wpgeodirectory.com/docs-v2/geodirectory/settings/import-export/#recommended

    #493012

    doneyourway
    Free User
    Post count: 6
    This reply has been marked as private.
    #493014

    doneyourway
    Free User
    Post count: 6
    This reply has been marked as private.
    #493026

    Paolo
    Site Admin
    Post count: 31206

    The developer has been alerted and they’ll patch your website asap.

    Thanks for your patience

    #493057

    Guust
    Moderator
    Post count: 29970

    1. I replaced the Location Manager with the correct V21 version. You should not use V1 versions of addons with the V2 version of the main core plugin.

    2. The FTP account does not have access to any files, can you make sure that FTP account can access the WP files, if we need to look at anything else.

    3. I changed your permalinks as per https://wpgeodirectory.com/docs-v2/geodirectory/settings/permalinks/#settings

    4. All seems to work fine.

    Please check and let us know. Thanks

    #493412

    doneyourway
    Free User
    Post count: 6

    I am checking now, thank you so much.

    I will update you shortly

    #493414

    doneyourway
    Free User
    Post count: 6

    Hi, adding address still doesn’t work. I am having the same issue.

    1. Login to the website
    2. Visit the place called: Ochil View Housing Association
    3. Update the address to any address
    4. Click update
    5. Address will not save and will reset to be empty.

    I have also updated the path for the FTP

    #493426

    Kiran
    Moderator
    Post count: 7069

    Hello doneyourway,

    I have checked with new listing and this problem not happened. I checked for that listing and foun that entry was missing in xxx_geodir_gd_place_detail database table for that listing. How that listing was created?

    I have fixed it manually. Please check and let us know.

    Kiran

    #493428

    doneyourway
    Free User
    Post count: 6

    Kiran it was created through the import csv function. I think there may be a few listings that are having the same issue. Is there any way I could fix them all? This is the ones not working…

    Vapour Point
    Linda Hunter (Optician)
    The Dunfermline Press
    Forth Estates
    Keith Brown Msp
    Tsb Bank Plc
    Thomas Cook Retail Ltd
    Menzone Barber
    Hair Fx
    Ladbrokes
    New Empire Bingo Ltd

    #493433

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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