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This topic contains 5 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 8 months ago.

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  • August 6, 2018 at 11:28 am #441349

    Kenny Williamson
    Expired Member
    Post count: 54

    Hello Support,

    Please check my account.
    In April, we had debate about the renewal.
    I renewed (I think I did it this time under the every year renewal).

    I haven’t touched the site since then, and cant remember what or where I was busy with things.

    So, now I am busy updating the wordpress add on, updates, etc.

    I am going to press update now,

    I do see that I have two active accounts…I am just using the “old” one.

    Is there anything that needs to be corrected? as I see two active accounts?

    Also, is there a phone number or email for these type of queries… or is it still forum support only?

    Basically I am checking if I have to do anything?

    August 6, 2018 at 11:56 am #441357

    Kenny Williamson
    Expired Member
    Post count: 54

    Hello again support,

    Mmm, yes there is an issue.

    the core plugin updated, but the add on’s wont.. says unauthorised.

    The invoicing and the invoicing quotes both updated.

    How do I sort this out?

    August 6, 2018 at 11:59 am #441359

    Kenny Williamson
    Expired Member
    Post count: 54

    Also getting a message that paypal standard is in testing mode and will not receive paymenst?

    August 6, 2018 at 1:46 pm #441372

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    If you renewed, then keys would not have changed.

    If not, then there will be new keys displayed in your account.
    https://wpgeodirectory.com/your-account/

    You are listed as a full member, so you ca go to the My Account -> Downloads page and grab the keys there.

    For each addon, click the license, select deactivate, confirm, then add your new license and activate.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    August 6, 2018 at 2:12 pm #441374

    Kenny Williamson
    Expired Member
    Post count: 54
    This reply has been marked as private.
    August 6, 2018 at 4:30 pm #441387

    Alex Rollin
    Moderator
    Post count: 27815

    No, if you have been issued new license keys, you will need to use those new keys, and they won’t mess up your site.

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