Problem with updating

This topic contains 28 replies, has 4 voices, and was last updated by  Kenny Williamson 2 years, 1 month ago.

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  • #512981

    Kenny Williamson
    Full Member
    Post count: 54

    I was following Siofhans video to upgrade from V1 to V2.
    I was at point of upgrading core (no problem).
    Then when trying to update add ons. Wouldnt process.
    Get message update failed. Details: licence expired.
    Tried taking the different licence key (from account)and activating one of the plugins (advanced search)… tells me licence is invalid.
    I now have all the screens open and cannot continue.

    This will have something to do with when my previous licence was cancelled at geo directory. I have indictade previously this will be a problem.
    There was also a request for a second renewal this year (i only have one site with geodirectory on it…the first one i bought was unlimited sites(1st geodirectory). The second renewal was cancelled at geo directory. As i had just renewed the geo directory, when i received the email saying i needed to renew.
    I dont know how to continue or ensure that my geo directory is correct and retain correct licence codes for correct addons.

    Can someone help me please?

    #512991

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    What happens when you deactivate the license on your site, then refresh the page, then paste in the new license from your account on this site?

    #512994

    Kenny Williamson
    Full Member
    Post count: 54

    Went out and in and took licence key from my downloads for advanced search. Wont reactivate with that key tells me licence key invalid

    #513021

    Alex Rollin
    Moderator
    Post count: 27815

    But the key is listed as active in your account here on the site?

    Could we take a look at your site? Just to make sure it isn’t an issue with WP Easy Updates.

    Please share WP Admin credentials in a private reply with a link to the login page.

    Thanks

    A

    #513026

    Kenny Williamson
    Full Member
    Post count: 54
    This reply has been marked as private.
    #513046

    Alex Rollin
    Moderator
    Post count: 27815

    Please share FTP in case it is needed for debugging. The developers will take a look at the issue.

    #513049

    Kenny Williamson
    Full Member
    Post count: 54
    This reply has been marked as private.
    #513050

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #513051

    Kenny Williamson
    Full Member
    Post count: 54
    This reply has been marked as private.
    #513052

    Kenny Williamson
    Full Member
    Post count: 54
    This reply has been marked as private.
    #513142

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #513189

    Kenny Williamson
    Full Member
    Post count: 54
    This reply has been marked as private.
    #513190

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #513201

    Kenny Williamson
    Full Member
    Post count: 54
    This reply has been marked as private.
    #513205

    Kiran
    Moderator
    Post count: 7069
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