Registrations fail

This topic contains 17 replies, has 3 voices, and was last updated by  Paolo 7 years, 2 months ago.

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  • February 11, 2017 at 10:17 pm #360462

    Béatrice Frecines
    Buyer
    Post count: 83

    Hi,

    Users cannot register on my site http://www.salseros-international.com.

    Could you help me please?

    Best,
    Beatrice

    February 11, 2017 at 10:22 pm #360465

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Beatrice,

    I tried to register and it told me i had to confirm an email but i did not recive one (yet)
    Is this the problem you are seeing? If so please try installing a plugin called “Email log” to check the emails are being sent.

    Thanks,

    Stiofan

    February 12, 2017 at 4:18 pm #360963

    Béatrice Frecines
    Buyer
    Post count: 83

    Hi Stiofan,

    It is exactly the problem people encounter.

    I have downloaded the email log plugin. When I click on ’email log’ option in my dashboard, it is indicated that my email log is empty.

    What should I do?

    Best,
    Béatrice

    February 12, 2017 at 4:35 pm #360966

    Béatrice Frecines
    Buyer
    Post count: 83
    This reply has been marked as private.
    February 13, 2017 at 3:33 pm #361168

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I tried again with a different email and did not get one again, you should try to ask your host or check your error logs.

    Thanks,

    Stiofan

    February 13, 2017 at 7:59 pm #361251

    Béatrice Frecines
    Buyer
    Post count: 83

    How can I check my error logs?

    February 13, 2017 at 10:11 pm #361284

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that’s something you should ask to your hosting provider.

    If the email log is logging the emails, but they are not sent, most likely the problem is SMTP related (still a server problem).

    There are plugin to fix this very common problem: https://wpgeodirectory.com/support/search/?bbp_search=smtp+plugin

    Let us know how it goes,

    Thanks

    February 14, 2017 at 10:51 am #361385

    Béatrice Frecines
    Buyer
    Post count: 83

    hi Paolo,

    I called my hosting provider this morning. They checked and everything is fine on their side. They have asked me whether my emails were sent through mail PHP or through SMTP.

    If emails are sent through mail PHP, then there may be an issue with the script.

    Plus, I am using mail log now and I see when a email is sent or not. Indeed, no confirmation email is sent to the subscribers. I have tested myself and I received no email.

    Could you help me please?

    Best,
    Beatrice

    February 14, 2017 at 12:52 pm #361395

    Béatrice Frecines
    Buyer
    Post count: 83

    My hosting provider OVH also gave me the advice to check the information in the sending form of the script to be able to send the emails.

    Can you help me please?

    Best,
    Beatrice

    February 14, 2017 at 2:15 pm #361437

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    all you have to do is install and configure a smtp plugin. In the link I posted yesterday you’ll find plenty of examples.

    Thanks

    February 14, 2017 at 7:11 pm #361501

    Béatrice Frecines
    Buyer
    Post count: 83

    Hi,

    I installed and configured the mail bank plugin. The test email was sent successfully. However, when I tried to register on my site, I didn’t get any confirmation email with the link to activate the subscription.

    Plus, I activated my subscription in my dashboard. I did receive a notification that a new user has registered but no email to the email address to notify me I was now a subscriber.

    Can you help me please?

    Best,
    Beatrice

    February 14, 2017 at 7:16 pm #361503

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that’s an email sent by BuddyPress, not GeoDirectory.

    If you provide admin credentials I’ll have a look, but you should really ask for support in the BuddyPress forum.

    GeoDirectory doesn’t send an activation email upon registration.

    Let us know,

    Thanks

    February 14, 2017 at 7:22 pm #361505

    Béatrice Frecines
    Buyer
    Post count: 83
    This reply has been marked as private.
    February 14, 2017 at 11:18 pm #361598

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there are pages of email that seem like spam being logged: http://salseros-international.com/wp-admin/admin.php?page=wpml_plugin_log

    Please ask to your server admin if he can identify what they are using to send them.

    That’s probably queuing all your other emails and some are not even sent.

    As I said all this problems are NOT GeoDirectory related, so we can’t really help you with them.

    It’s up to your hosting provider to assist you with it.

    Thanks

    February 15, 2017 at 6:48 am #361655

    Béatrice Frecines
    Buyer
    Post count: 83

    Hi,

    Should I contact my host provider and the buddy press team to resolve the issue?

    Best,
    Béatrice

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