Send Inquiry Form Not Working

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 3 months ago.

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  • #497150

    Quinton Jones
    Full Member
    Post count: 24

    Hello,

    The Contact Us button is not displaying on my website: https://directory.pgnweb.com/business/real-estate-agent/finding-home-atlanta/. I have placed the Ninja Form widget in the GD Sidebar region and set it to display the GeoDirectory Contact Form, as a button, on Listing Detail Pages.

    I also have a JavaScript error (Uncaught TypeError: Cannot read property ‘replace’ of undefined) in the Chrome console. Can you please help?

    Thank you,
    Quinton Jones

    Attachments:
    #497162

    Kor
    Moderator
    Post count: 14176

    Hi Cheryl Dodd,

    Thanks for your post. Could you please go through this conflict test and see if it helps? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test . If not, share your Website WP admin access here in private reply and we’ll check this out for you.

    #497181

    Alex Rollin
    Moderator
    Post count: 21483

    Are you using the GD Ninja Forms widget?

    #497244

    Quinton Jones
    Full Member
    Post count: 24

    Yes I am.

    Attachments:
    #497261

    Alex Rollin
    Moderator
    Post count: 21483

    OK thanks,

    also, make sure you have the email field in the custom fields, and make sure the email field is included in the pricing package.

    Please share your Website WP admin access here in private reply and we’ll check this out for you.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    #497262

    Quinton Jones
    Full Member
    Post count: 24
    This reply has been marked as private.
    #497322

    Alex Rollin
    Moderator
    Post count: 21483

    Widget options were set to hide on all pages, please check.

    #497360

    Quinton Jones
    Full Member
    Post count: 24

    Thanks for the feedback. It was actually set to “Hide on Checked Pages”, and none of the options were checked. I’m using the Widget Options plugin. I had to set the GD Pages setting to “Listing Detail Page”, and then set the Hide/Show option to “Show on Checked Pages”, and check the GD Details, Businesses, Places, and Non-Profits options. Now the form shows. Thanks for pointing me in the right direction. I thought it was a scripting issue because I played around with the settings for hours trying to get it to work.

    #497377

    Alex Rollin
    Moderator
    Post count: 21483
    This reply has been marked as private.
    #497406

    Quinton Jones
    Full Member
    Post count: 24

    Thank you for the help!!!

    #497545

    Alex Rollin
    Moderator
    Post count: 21483
    This reply has been marked as private.
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