Send Inquiry Form Not Working

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • July 11, 2019 at 4:40 pm #497150

    Quinton Jones
    Full Member
    Post count: 24

    Hello,

    The Contact Us button is not displaying on my website: https://directory.pgnweb.com/business/real-estate-agent/finding-home-atlanta/. I have placed the Ninja Form widget in the GD Sidebar region and set it to display the GeoDirectory Contact Form, as a button, on Listing Detail Pages.

    I also have a JavaScript error (Uncaught TypeError: Cannot read property ‘replace’ of undefined) in the Chrome console. Can you please help?

    Thank you,
    Quinton Jones

    July 11, 2019 at 5:29 pm #497162

    Kor
    Moderator
    Post count: 16516

    Hi Cheryl Dodd,

    Thanks for your post. Could you please go through this conflict test and see if it helps? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test . If not, share your Website WP admin access here in private reply and we’ll check this out for you.

    July 11, 2019 at 6:51 pm #497181

    Alex Rollin
    Moderator
    Post count: 27815

    Are you using the GD Ninja Forms widget?

    July 11, 2019 at 9:07 pm #497244

    Quinton Jones
    Full Member
    Post count: 24

    Yes I am.

    July 11, 2019 at 11:32 pm #497261

    Alex Rollin
    Moderator
    Post count: 27815

    OK thanks,

    also, make sure you have the email field in the custom fields, and make sure the email field is included in the pricing package.

    Please share your Website WP admin access here in private reply and we’ll check this out for you.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    July 11, 2019 at 11:39 pm #497262

    Quinton Jones
    Full Member
    Post count: 24
    This reply has been marked as private.
    July 12, 2019 at 7:59 am #497322

    Alex Rollin
    Moderator
    Post count: 27815

    Widget options were set to hide on all pages, please check.

    July 12, 2019 at 1:24 pm #497360

    Quinton Jones
    Full Member
    Post count: 24

    Thanks for the feedback. It was actually set to “Hide on Checked Pages”, and none of the options were checked. I’m using the Widget Options plugin. I had to set the GD Pages setting to “Listing Detail Page”, and then set the Hide/Show option to “Show on Checked Pages”, and check the GD Details, Businesses, Places, and Non-Profits options. Now the form shows. Thanks for pointing me in the right direction. I thought it was a scripting issue because I played around with the settings for hours trying to get it to work.

    July 12, 2019 at 2:19 pm #497377

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 12, 2019 at 3:32 pm #497406

    Quinton Jones
    Full Member
    Post count: 24

    Thank you for the help!!!

    July 14, 2019 at 5:35 am #497545

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket