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July 28, 2018 at 6:01 pm #440176

Akash Choudhary
Full Member

Post count: 26

This reply has been marked as private.

July 30, 2018 at 10:48 am #440352

Patrik
Moderator

Post count: 1971

Hi Akash,

It seems one of the plugins or the theme is modifying the $_REQUEST param and is causing an issue that we are not getting any fields from the form. We need to check by deactivating plugins one by one and as this is the live site, I suggest to do it on the staging site first and then fix on live site.

Let me know your thoughts.

Regards,
Patrik

July 30, 2018 at 3:10 pm #440412

Akash Choudhary
Full Member

Post count: 26

I did try and deactivate some plugins but it still did not work. Though i did not try to switch the theme.

I am really desperate to solve the issue, I do not know what to do

July 30, 2018 at 3:21 pm #440417

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

July 30, 2018 at 3:28 pm #440419

Akash Choudhary
Full Member

Post count: 26

I just tried to activate the default wordpress theme Twenty Seventeen but it still did not work

July 30, 2018 at 3:37 pm #440424

Akash Choudhary
Full Member

Post count: 26

just now I deactivated almost all plugins but still no email…

July 30, 2018 at 6:50 pm #440459

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

July 31, 2018 at 4:46 pm #440633

Akash Choudhary
Full Member

Post count: 26

i have deactivated all the plugins from network now none is active. still no email

August 1, 2018 at 9:00 am #440735

Patrik
Moderator

Post count: 1971

Hi Akash,

It seems there is an issue with $_POST data on your site. So we have changed the form to use GET method instead of POST and now it works fine. Can you please check it from your side as well and let me know how it works? Also, check on your main site.

Regards,
Patrik
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