Send Inquiry Not Working

This topic contains 23 replies, has 4 voices, and was last updated by  Patrik 5 years, 9 months ago.

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  • #439874

    Akash Choudhary
    Full Member
    Post count: 26

    Hi……….

    When i click on send inquiry button pop us comes fill all required info and click on submit button but mail not received.

    how can we fix this issue.

    #439893

    Kor
    Moderator
    Post count: 16516

    Hi Akash,

    Thanks for reaching us. Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    #439896

    Alex Rollin
    Moderator
    Post count: 27815

    HI Akash,

    Please try installing the Email Log plugin from WordPress.org to track the email being sent by your site. Once you log the email you can see if the email is not being created, or if it is being blocked by your host, or confirm that it is being sent.

    https://wpgeodirectory.com/docs/useful-plugins/#email

    #439996

    Akash Choudhary
    Full Member
    Post count: 26

    thank you Alex and Kor for your replies…

    the url where we are having issue is
    https://starks.business911.org/
    and this is the page where we have added the email id
    https://starks.business911.org/local-jobs/banking-1/teller-buffalo-mo-pt-28hrs/

    Alex, I have installed the email log plugin and from what I can see the email is just not generated as there is no log created

    just for your information this is a multisite installation.

    #439998

    Akash Choudhary
    Full Member
    Post count: 26
    This reply has been marked as private.
    #439999

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I do see what you mean, that the emails aren’t in the log.

    GD cannot be network activated, it has to be activated for each site.

    To continue with diagnosis, please provide a user with Network access to plugins and access on the sub-site, as well as FTP.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #440008

    Akash Choudhary
    Full Member
    Post count: 26
    This reply has been marked as private.
    #440010

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, could you share any details about changes to GD plugins?

    #440012

    Akash Choudhary
    Full Member
    Post count: 26

    We have added graphs on the some pages using data of gd plugin like on the following url

    https://starks.business911.org/local-jobs-graphs/
    https://starks.business911.org/all-resource/
    https://starks.business911.org/all-events/

    #440014

    Alex Rollin
    Moderator
    Post count: 27815

    And the only edits are in the page template files of the child theme?
    Or have changes been made to any of the GD plugins?

    #440015

    Akash Choudhary
    Full Member
    Post count: 26

    I think there have been some changes made on the gd plugin files

    #440022

    Alex Rollin
    Moderator
    Post count: 27815

    I have flagged your topic for the developers to take a look as soon as possible.

    #440086

    Patrik
    Moderator
    Post count: 1971

    Hi Akash,

    Can you please provide FTP details for https://starks.business911.org/ staging site in private reply so that we can try to find an issue there instead of live site?

    Regards,
    Patrik

    #440172

    Akash Choudhary
    Full Member
    Post count: 26

    Alex.. i have updated all the gd plugins, if this may help

    #440175

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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