template conflict

This topic contains 9 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 11 months ago.

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  • May 24, 2019 at 2:22 pm #488649

    Kathy Jiamboi
    Buyer
    Post count: 22

    I have upgraded to V2 and am trying to adjust my detail pages. I have a “no-sidebar” page template option with my theme and when I have that selected, I still am seeing the sidebar underneath the GD content. I have even tried to force the template in the Geodirectory settings. Any ideas?

    https://www.dentistnearmereviews.com/dentist/eric-d-levine-dds-olney-dental-center-dentist-olney-md/

    When I look at the page code, I see the “has-sidebar” and “content-right-sidebar” listed under the body class. Just not sure how to get rid of that. Thanks!!!

    May 24, 2019 at 4:12 pm #488674

    Alex Rollin
    Moderator
    Post count: 27815

    I am unable to view the site because of Cloudflare.
    Maybe try turning off site cache while you work on the templates, and clear browser cache too.
    If you tun that off so we can take a look, and the problem persist, include WP Admin credentials in a private reply and we will take a look at that template. Do include a link to the template edit page, too.

    May 24, 2019 at 4:45 pm #488688

    Kathy Jiamboi
    Buyer
    Post count: 22

    Hi Alex, thank you for letting me know of a cloudflare issue. I didn’t see that on my end. Is there an error code/message so I can troubleshoot? I did go into cloudflare and turn on developer mode so it is currently bypassing cache.

    May 24, 2019 at 5:45 pm #488696

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    May 24, 2019 at 5:57 pm #488699

    Kathy Jiamboi
    Buyer
    Post count: 22

    I have purged the cloudflare cache, and temporarily disabled it. I was also in contact with our host and they cannot replicate the issue, they say the site pulls up fine. I’m sure you have cleared cache and cookies?

    May 24, 2019 at 6:29 pm #488712

    Alex Rollin
    Moderator
    Post count: 27815

    OK. To be clear you have adjusted options on the detail page template and tried to turn off the sidebar there?

    https://wpgeodirectory.com/docs-v2/templates/details/

    If you would like us to take a look please share:
    “WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP is optional, but can be very helpful
    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:”

    May 28, 2019 at 1:07 pm #489483

    Kathy Jiamboi
    Buyer
    Post count: 22
    This reply has been marked as private.
    May 28, 2019 at 4:20 pm #489534

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 28, 2019 at 4:31 pm #489541

    Kathy Jiamboi
    Buyer
    Post count: 22

    Yes, I do want that info sidebar in there, the one that shouldn’t be there is the one from the “blog page template” that is to the right and behind the map.

    May 28, 2019 at 7:39 pm #489595

    Alex Rollin
    Moderator
    Post count: 27815

    I moved the main sidebar widgets into the page sidebar as a temporary fix.

    We can take a look into this but I also recommend you contact your theme’s author to ask them about why the main sidebar shows even if it is not set.

    For us to take a look, please share all your connection info again including FTP and then send a copy of the theme using these instructions: https://wpgeodirectory.com/docs-v2/geodirectory/support/#sharing

    “WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password: “

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