Thumb and ratings not displaying properly in Whoop

This topic contains 4 replies, has 2 voices, and was last updated by  Paolo 7 years, 5 months ago.

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  • December 8, 2016 at 6:56 am #321140

    J Ong
    Buyer
    Post count: 41

    Hi, how are you?

    I am using the Whoop theme and have two issues as follows.

    1. Thumb image or is it a map is not showing as in the image attached.
    2. Ratings with the stars all over as per attached image.

    Would greatly appreciate if you could help me fix the issues ASAP. It has been happening for a while already and upgrading the plugins does not help. Thanks again, and have a great day! 🙂

    Best Regard,
    James

    December 8, 2016 at 7:00 am #321141

    J Ong
    Buyer
    Post count: 41
    This reply has been marked as private.
    December 8, 2016 at 6:35 pm #321530

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the image not appearing on the details page is a static map. Make sure you enabled all needed API in Google Developers console. See the bottom of this doc for more info : https://wpgeodirectory.com/docs/add-google-api-key/

    It also appear that you are running an outdated version of the theme Whoop. Current version is: 1.0.9

    Make sure to update that too.

    You’ll find the option to add a license for it in Appearance >> Theme License.

    Let us know how it goes,

    Thanks

    December 9, 2016 at 9:14 pm #322326

    J Ong
    Buyer
    Post count: 41

    Hi Paolo,

    Many thanks for your quick response.

    Yes, I updated the theme to the latest although it didn’t show that the theme had to be updated. After updating the static map is showing. The ratings still didn’t work. The plugins also could not be updated from the backend and so I had to upload manually using the cPanel. And then the stars start to display properly. So problem solved.

    Thanks again and have a wonderful weekend! 🙂

    Best Regards,
    James

    December 9, 2016 at 9:33 pm #322329

    Paolo
    Site Admin
    Post count: 31206

    You are welcome and same to you! 🙂

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