Unable to click rating stars on newer Iphone safari

This topic contains 13 replies, has 3 voices, and was last updated by  Naveen Giri 4 years, 3 months ago.

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  • January 14, 2020 at 8:00 pm #525593

    Scott Jennings
    Full Member
    Post count: 55

    I’m limited in access to Iphones for testing. But ratings work on older 6s but don’t work on newer Iphone 11. On initial page load, when you click, you can see stars flash off to the side. If you refresh the page, nothing happens when you click. Here is a link to test on – https://exploreunioncounty.com/events/new-jersey/hillside/uncategorized-1/kids-paint-and-karaoke-event/?gde=2020-02-01

    January 14, 2020 at 10:00 pm #525611

    Scott Jennings
    Full Member
    Post count: 55

    Also, it’s not just Safari, same behavior with chrome on Iphone 11.

    January 15, 2020 at 6:55 am #525671

    Kor
    Moderator
    Post count: 16516

    Hi Scott Jennings,

    Thanks for your post. I’m able to replicate the issue on my mobile and could you share your Website WP admin access here in private reply so that I could check your GD setup? In the meantime, please check and see if you have the latest version of the GD addons/Plugins and the theme.

    January 15, 2020 at 1:21 pm #525747

    Scott Jennings
    Full Member
    Post count: 55
    This reply has been marked as private.
    January 15, 2020 at 1:33 pm #525751

    Kor
    Moderator
    Post count: 16516

    Hi Scott,

    Thanks for your reply. It seems to work fine after disabling both cache plugins. Could you test it and see if it works for you?

    January 15, 2020 at 1:39 pm #525755

    Scott Jennings
    Full Member
    Post count: 55

    Yes, it works now, but no caching is not a good solution. Is there something being cached that can be “whitelisted (not cached)” while still using caching for the site?

    January 15, 2020 at 3:01 pm #525774

    Kor
    Moderator
    Post count: 16516

    Hi Scott,

    Thanks for your reply. Could you check the configurations? https://wpgeodirectory.com/docs-v2/faq/performance/wp-super-cache/ .

    January 15, 2020 at 3:26 pm #525781

    Scott Jennings
    Full Member
    Post count: 55

    When I first discovered the issue, I found a couple articles hinting at caching. I was using SG Optimizer as my primary plugin for optimizing the website. Following geodirectory guidelines, I deactivated SG Optimizer and set up WP Super Cache and Autoptimize following the recommended settings. When that didn’t work, it was only then that I contacted support. Unfortunately I have no way of debugging issues on IOS.

    January 16, 2020 at 2:09 pm #525996

    Kor
    Moderator
    Post count: 16516

    Hi Scott Jennings,

    Thanks for your reply. There could be other 3rd party plugin conflicting with GD then. Could you please go through this conflict test and see if it helps? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test .

    January 16, 2020 at 4:06 pm #526010

    Scott Jennings
    Full Member
    Post count: 55

    I currently have every plugin deactivated that doesn’t have the word “GeoDirectory” in it (Including ones recomended by you) and the rating stars still flash to the side and can’t be selected on new Iphones.

    January 16, 2020 at 7:15 pm #526036

    Scott Jennings
    Full Member
    Post count: 55

    I’ve been able to determine the issue is with the “GeoDirectory Review Rating Manager Version 2.0.0.11”.

    January 17, 2020 at 1:10 pm #526143

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    January 17, 2020 at 1:51 pm #526151

    Scott Jennings
    Full Member
    Post count: 55

    For the devs: the problem is with GeoDirectory Review Rating Manager. Has nothing to do with caching.

    January 20, 2020 at 9:53 am #526508

    Naveen Giri
    Moderator
    Post count: 1559

    I checked it on browser stack and I havent notice the issue there with both the plugin.

    I will assign it to other team member who can debug it on Iphone.

    Thanks for your patience.

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