Unable to make changes to records (places), even as admin

This topic contains 18 replies, has 3 voices, and was last updated by  Kiran 11 months, 3 weeks ago.

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  • #436736

    Jason Emanuelson
    Full Member
    Post count: 69

    Are there any known issues when trying to add images or making changes to anything other than the location data. The Select Files to upload does not do anything, nor does dragging an image in work. We also cannot insert media into media. It is like the buttons and active drag areas have been disabled.

    We have tried changing the author, testing on multiple browsers, but have had no luck.

    -jason

    #436747

    Alex Rollin
    Moderator
    Post count: 17554

    That sort of behavior is usually due to a conflict with a 3rd party plugin.

    First clear your browser cache and then try a conflict test to identify the offending 3rd party plugin:

    https://wpgeodirectory.com/docs/troubleshooting-guide/#conflict

    If you can’t find it, we can give it a try but will need complete access details including FTP in a private reply.

    #436752

    Jason Emanuelson
    Full Member
    Post count: 69
    This reply has been marked as private.
    #436754

    Alex Rollin
    Moderator
    Post count: 17554
    This reply has been marked as private.
    #436901

    Kiran
    Moderator
    Post count: 4901
    This reply has been marked as private.
    #436917

    Jason Emanuelson
    Full Member
    Post count: 69
    This reply has been marked as private.
    #436922

    Kiran
    Moderator
    Post count: 4901

    Hello Jason,

    Please add following code snippet to fix Google Map conflicts. Add this snippet via child theme functions.php or via any snippet plugin.

    function _gd_custom_enfold_fix_google_map_conflict() {
    	if ( wp_script_is( 'avia-google-maps-api', 'enqueued' ) && wp_script_is( 'google-maps-api', 'enqueued' ) ) {
            wp_dequeue_script( 'avia-google-maps-api' );
        }
    }
    add_action( 'admin_enqueue_scripts', '_gd_custom_enfold_fix_google_map_conflict', 600 );

    Let us know if you have any query.

    Thanks,
    Kiran

    #436925

    Jason Emanuelson
    Full Member
    Post count: 69
    This reply has been marked as private.
    #436929

    Kiran
    Moderator
    Post count: 4901

    Hello,

    This is PHP snippet and it should be used in child theme functions.php file or via any third party PHP snippet plugin.
    See for more details om how to use snippet. https://wpgeodirectory.com/docs/useful-plugins/#snippets

    Let us know.

    Kiran

    #436936

    Jason Emanuelson
    Full Member
    Post count: 69
    This reply has been marked as private.
    #437004

    Kiran
    Moderator
    Post count: 4901

    Hello,

    Let us know which snippet plugin you are using. I have checked your site plugin manager and not any snippet plugin found installed.

    Let us allow to install snippet plugin(from our side) to check my snippet code.

    Thanks,
    Kiran

    #437229

    Jason Emanuelson
    Full Member
    Post count: 69
    This reply has been marked as private.
    #437230

    Jason Emanuelson
    Full Member
    Post count: 69

    Okay, I got it activated. The issue was it was already declared in the theme functions, which shows it was loading previously. Going to test it now and report back shortly.

    #437232

    Kiran
    Moderator
    Post count: 4901
    This reply has been marked as private.
    #437384

    Jason Emanuelson
    Full Member
    Post count: 69
    This reply has been marked as private.
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