unable to save the changes in user profile from admin account

This topic contains 6 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 11 months ago.

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  • #434817

    piyush jaiswal
    Free User
    Post count: 224

    Hi,

    Since 4 AM of 12th June 2017, We are encountering many issues: http://www.tuikart.com

    1> We are unable to save the changes in user profile from admin account. Means, the Save button is not visible on the user profile page (backend panel view).

    2> If we create any listing from backend then all option is available but as admin account if we want to make any changes in any listing posted by other then option in RHS is not visible like packages option, tags option , featured images option etc etc.

    Account detail and FTP detail already shared in previous logs.

    #434818

    piyush jaiswal
    Free User
    Post count: 224

    correction Since 4 AM of 12th June 2018*

    #434847

    Paolo
    Site Admin
    Post count: 31206

    please provide credentials and we will follow up.

    Thanks

    #434891

    piyush jaiswal
    Free User
    Post count: 224
    This reply has been marked as private.
    #434893

    piyush jaiswal
    Free User
    Post count: 224
    This reply has been marked as private.
    #434895

    piyush jaiswal
    Free User
    Post count: 224
    This reply has been marked as private.
    #434905

    Alex Rollin
    Moderator
    Post count: 27815

    Please update the GD plugins, at least one is out of date.

    1> We are unable to save the changes in user profile from admin account. Means, the Save button is not visible on the user profile page (backend panel view).

    The backend profile save button is not connected to a Geodirectory feture ad is likely a conflict with a 3rd party plugin. You can disable non-GD plugins to discover the cause of the conflict.

    https://wpgeodirectory.com/docs/troubleshooting-guide/#conflict

    2> If we create any listing from backend then all option is available but as admin account if we want to make any changes in any listing posted by other then option in RHS is not visible like packages option, tags option , featured images option etc etc.

    I edited a gd_place and was able to see fields in backend and frontend. Please clarify what RHS is and the issue, specifically. I do not see a field called RHS in gd_place settings.

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