Unable to update addons

This topic contains 4 replies, has 2 voices, and was last updated by  Janet Slinkard 5 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • March 28, 2019 at 10:45 pm #477021

    Janet Slinkard
    Full Member
    Post count: 36

    I’m using geodirectory on two subdomains of my main website:
    https://finditsober.com/OrangeCountyCA
    and
    https://finditsober.com/LosAngelesCountyCA
    When I tried to update the addons on the latter, I get a message that “Your license has not been activated for this domain, please activate it first.”
    How can I do this? Please Help.

    March 28, 2019 at 11:01 pm #477026

    Alex Rollin
    Moderator
    Post count: 27815

    You have two copies of the plugin, one for each site?
    And you have entered license keys in each?

    March 28, 2019 at 11:09 pm #477028

    Janet Slinkard
    Full Member
    Post count: 36

    Hi Alex, I simply cloned the Orange County site, moved it to a subdomain and then renamed it Los Angeles County, and then added new listings for LA. It’s important for my business model to keep them separated by county.
    When I look at the activation codes in my account, there’s only one for each addon.

    March 28, 2019 at 11:12 pm #477032

    Alex Rollin
    Moderator
    Post count: 27815

    Whichever one is the ‘new’ site will need the licenses deactivated and reactivated.

    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#url-change

    March 28, 2019 at 11:30 pm #477035

    Janet Slinkard
    Full Member
    Post count: 36

    That did it! Thank you, Alex!

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket