Unable to Update and Map is not working

This topic contains 17 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 8 months ago.

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  • August 28, 2017 at 9:04 am #393184

    Charles Bala
    Expired Member
    Post count: 59

    I saw that there are some updates and my subscription is valid until 30th of August. When I tried to update I got an error of type: Update Failed: Download failed. Unauthorized

    And also When I add an event or business, when I click on Address field and write some address, it does not propose the matching address as it was working before.

    Does anyone have an idea of it?

    August 28, 2017 at 10:35 am #393195

    Kor
    Moderator
    Post count: 16516

    Hi Charles,

    You will need to add this plugin: https://wpgeodirectory.com/wp-easy-updates/

    Then add your license if not added already, and you should get an update button.

    August 28, 2017 at 11:19 am #393199

    Charles Bala
    Expired Member
    Post count: 59

    I did it, I removed the license and readded it. Now the problem is with the map (address). It does not find automatically the address (autocomplete).

    August 28, 2017 at 1:45 pm #393223

    Kor
    Moderator
    Post count: 16516

    Hi Charles,

    Do you think you can share WP temp admin access to your site so we can take a better look? You can post the details here using the private reply option below.

    Thanks!

    August 28, 2017 at 2:16 pm #393228

    Charles Bala
    Expired Member
    Post count: 59
    This reply has been marked as private.
    August 28, 2017 at 4:54 pm #393248

    Kor
    Moderator
    Post count: 16516

    Hi Charles,

    The WP admin credentials seem incorrect. Could you please double check?

    Thanks!

    August 29, 2017 at 7:13 am #393301

    Charles Bala
    Expired Member
    Post count: 59

    Now it should work. I just noticed also that the frotend is not working.

    If you go to frontend and click on a business or event, it gives an empty page.

    August 29, 2017 at 7:43 am #393303

    Kor
    Moderator
    Post count: 16516

    Hi Charles,

    Please grant me “administrative” access to your Website http://prntscr.com/gecjsl

    Thanks!

    August 29, 2017 at 7:55 am #393304

    Charles Bala
    Expired Member
    Post count: 59

    Done

    August 29, 2017 at 9:26 am #393311

    Charles Bala
    Expired Member
    Post count: 59

    Do you know what happened with the update?

    August 29, 2017 at 9:31 am #393312

    Kor
    Moderator
    Post count: 16516

    Hi Charles,

    Looks like the “GeoDirectory Location Manager” addon is not working. I’ll get a developer to check this out asap!

    Thanks!

    August 29, 2017 at 9:32 am #393313

    Kor
    Moderator
    Post count: 16516

    Hi Charles,

    While waiting, please update all GD plugins.

    Thanks!

    August 29, 2017 at 9:43 am #393315

    Charles Bala
    Expired Member
    Post count: 59

    I updated everything except:

    GeoDirectory Advance Search Filters
    GeoDirectory Payment Manager

    but I am not able to update, you can check that it is not updating.

    August 29, 2017 at 11:16 am #393332

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Those other two addons are very out of date, you would need to update them via ftp or via this plugin https://wpgeodirectory.com/docs/useful-plugins/#easy

    Thanks,

    Stiofan

    August 29, 2017 at 11:49 am #393337

    Charles Bala
    Expired Member
    Post count: 59

    I can see that now the site is working. Did you install any update?

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