Update Failed: ( more info ) – Download failed. Unauthorized

This topic contains 9 replies, has 3 voices, and was last updated by  Kor 4 years, 11 months ago.

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  • June 6, 2019 at 11:57 am #491234

    DC
    Lifetime Member
    Post count: 65

    Good Afternoon

    Since updating to Geodirectory v2, when trying to update its associated plugins I am getting a licence expired error. Please, can you advise where I need to re-enter my licence keys in order to rectify this.

    Many Thanks, Dan
    http://www.AttractionsNearMe.co.uk

    June 6, 2019 at 1:14 pm #491253

    Guust
    Moderator
    Post count: 29970

    Make sure the WP Easy Updates plugin is active and then enter your licenses on the plugins page.
    If they are there already you may have to de-activate and re-activate them.
    Thanks

    June 6, 2019 at 2:09 pm #491258

    DC
    Lifetime Member
    Post count: 65

    Hi Guust,

    Following the update to version GeoDirectory v2, I appear to have lost the ability to add my licence keys on the plugins page.

    Regards
    Dan

    June 6, 2019 at 2:15 pm #491260

    Guust
    Moderator
    Post count: 29970

    Make sure the WP Easy Updates plugin is active.
    Please post your URL and WP admin details in a private reply if we need a your settings.
    Thanks

    June 6, 2019 at 2:22 pm #491262

    DC
    Lifetime Member
    Post count: 65
    This reply has been marked as private.
    June 6, 2019 at 3:37 pm #491282

    Kor
    Moderator
    Post count: 16516

    Hi Dan,

    Thanks for your reply. I’m able to use the GD plugin without issues. Could you check now?

    June 6, 2019 at 4:13 pm #491292

    DC
    Lifetime Member
    Post count: 65

    Hi Kor

    The primary plugin Geodirectory plugin and all of the child plugins are working fine. The problem I am having is that I am prompted to update the child plugins but when I try and do this, I get the error message ‘Update Failed: ( more info ) – Download failed. Unauthorized’. It advises me to renew my licence but it is some time until my licence expires. If you can advise where I now need to put my licence keys maybe re-entering them will resolve the problem.

    Regards
    Dan

    June 6, 2019 at 5:04 pm #491304

    Kor
    Moderator
    Post count: 16516

    Hi Dan,

    Thanks for your reply. You can refer to this section of the documentation https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#missing that explains how to fix the missing license key box.

    June 7, 2019 at 12:51 pm #491549

    DC
    Lifetime Member
    Post count: 65

    Hi Kor

    I have followed the instructions and the licence key fields are now visible. The only points to note are the folder I used was “wp-content/mu-plugins” and not “wp-content/mu-plugin”

    Many thanks for your assistance with this.

    Regards
    Dan

    June 7, 2019 at 4:06 pm #491584

    Kor
    Moderator
    Post count: 16516

    Hi Dan,

    Thanks for letting us know. Have a nice day!

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