Updates persistent problem – Not Authorized

This topic contains 8 replies, has 3 voices, and was last updated by  BJ Bowen 7 years, 6 months ago.

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  • October 17, 2016 at 2:02 pm #285819

    BJ Bowen
    Full Member
    Post count: 73

    Hey… I see that this topic is fairly popular, but haven’t found any solution in the forums. Sorry if I missed it.

    Every time there are plugin updates, I cannot automatically update them. In the past, I have deactivated the license and then reactivated the license (which is a pain — I know I don’t need to tell you that.)

    This time, however, I can’t deactivate the license for the plugins. I get an error message that the plugin license wouldn’t deactivate and to contact support. So, I’m contacting you.

    Thank you in advance

    October 17, 2016 at 2:04 pm #285824

    BJ Bowen
    Full Member
    Post count: 73
    This reply has been marked as private.
    October 17, 2016 at 2:14 pm #285828

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    user/pass seem wrong.

    Stiofan

    October 17, 2016 at 7:00 pm #286112

    BJ Bowen
    Full Member
    Post count: 73

    had a lot of other issues because updates broke the site completely… not sure that it had anything to do with GeoDirectory, so I’ll get back with you on this. Thanks!

    November 22, 2016 at 10:09 pm #308697

    BJ Bowen
    Full Member
    Post count: 73
    This reply has been marked as private.
    November 22, 2016 at 10:15 pm #308699

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    credentials provided are still wrong.

    None of your licenses is active for any domain.

    Did you see this? https://wpgeodirectory.com/docs/installing-addons/#updates

    You must go to GeoDirectory >> Auto Updates / Licensing. Enter and activate each license key that you can find here: https://wpgeodirectory.com/support/members/bjbowen/

    Let us know how it goes,

    Thanks

    November 22, 2016 at 10:43 pm #308711

    BJ Bowen
    Full Member
    Post count: 73

    Login is working now… sorry about that.

    Yes, I went to the Auto Updates and tried to paste in the correct license number. It won’t let me. So, I clicked on the “Deactivate License” button, and I get the error message, “License not deactivated! Please seek support.”

    Thanks for your quick reply. You are awesome. And this is an amazing plugin. Thanks for your help.

    November 22, 2016 at 11:17 pm #308760

    Paolo
    Site Admin
    Post count: 31206

    Deactivated and cleared using this method https://wpgeodirectory.com/support/topic/updates-translations-bcc-e-mails-invoices/#post-197346

    Now you can proceed adding the right license keys and update.

    Thanks

    November 22, 2016 at 11:33 pm #308766

    BJ Bowen
    Full Member
    Post count: 73

    Thank you!

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