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URGENT: "The site is experiencing technical difficulties" caused by Geodirectory

This topic contains 21 replies, has 4 voices, and was last updated by  Marc Mathys 4 years, 10 months ago.

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  • June 24, 2019 at 7:09 pm #494551

    Marc Mathys
    Expired Member
    Post count: 216

    Hi,
    Today we found out that some pages (not related to GeoDirectory) on our site are causing an error with the message “The site is experiencing technical difficulties”. I used the WP Safe mode plugin to narrow it down and it comes down to deactivating the GeoDirectory plugin to get rid of the issue. If the plugin is deactivated, there’s no error and as soon as it is activated the error appears back.
    I’m not sure when the issue appeared, so there’s no point in starting to restore backups (plus we have new events added regularly).

    I now had to disable the directory from our live site, this is not good for us. Can you please take a look into this asap? I’m happy to provide all the login credentials.

    Best,
    Marc

    June 24, 2019 at 7:21 pm #494558

    Alex Rollin
    Moderator
    Post count: 27815

    Sorry to hear about that.
    Please create a staging site and provide WP Admin and FTP so we can debug the issue. Please leave GD enabled and provide a link to where we can see the issue.

    June 25, 2019 at 6:15 pm #494817

    Marc Mathys
    Expired Member
    Post count: 216
    This reply has been marked as private.
    June 26, 2019 at 7:52 am #494869

    Kor
    Moderator
    Post count: 16516

    Hi Marc Mathys,

    Thanks for your reply. We would need to perform a conflict test on your Website. https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test . Would you please grant me permission?

    June 26, 2019 at 8:13 am #494878

    Alex Rollin
    Moderator
    Post count: 27815

    Please update to 1.6.3.8 and latest addons and see if that fixes the issue and let us know.

    June 26, 2019 at 10:28 am #494907

    Marc Mathys
    Expired Member
    Post count: 216

    Hi Alex, we are on 1.6.38, this is the latest of 1.x, correct?

    June 26, 2019 at 10:29 am #494908

    Marc Mathys
    Expired Member
    Post count: 216

    Hi Kor, yes you can do whatever you want on this site, it’s not the live site.

    June 26, 2019 at 11:31 pm #495026

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    June 27, 2019 at 6:05 am #495079

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    June 27, 2019 at 6:10 am #495082

    Marc Mathys
    Expired Member
    Post count: 216

    Hi Kiran, it’s loading just fine for me and Alex was on it earlier. Can you please try again?

    June 27, 2019 at 6:14 am #495083

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    June 27, 2019 at 6:28 am #495085

    Marc Mathys
    Expired Member
    Post count: 216
    This reply has been marked as private.
    June 27, 2019 at 7:00 am #495091

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    June 27, 2019 at 7:45 am #495097

    Marc Mathys
    Expired Member
    Post count: 216
    This reply has been marked as private.
    June 27, 2019 at 7:50 am #495098

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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