V2 Downloads and Licenses

This topic contains 10 replies, has 4 voices, and was last updated by  Alex Rollin 5 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , , ,

  • Author
    Posts
  • April 1, 2019 at 7:35 am #477296

    serendipity
    Buyer
    Post count: 131

    I am converting from GD v1 to v2. I followed the instructions at https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/ and downloaded the files from my subscriptions account at https://wpgeodirectory.com/your-account/

    I ran the GD v1 to v2 conversion tool in WP admin and it shows that all plugins are active. Now, in WP admin Plugins page, I see the following message for all of the v2 plugins:

    This plugin requires a valid licence key to enable automatic updates.

    Could you tell me what went wrong? Awaiting help.

    Thanks

    April 1, 2019 at 9:55 am #477310

    Kor
    Moderator
    Post count: 16516

    Hi serendipity,

    Thanks for your post. Could you try deactivating and activating the license key and see if it fixes the issue you had there? If you’re not sure, you can share your Website WP admin access here in private reply and we’ll check on it.

    Thanks!

    April 1, 2019 at 11:32 am #477324

    Alex Rollin
    Moderator
    Post count: 27815

    When the URL of the site changes, the licenses must be reactived at the new domain to enable autoupdates: https://wpgeodirectory.com/docs-v2/addons/installing-addons/#url-change

    April 2, 2019 at 3:52 am #477394

    serendipity
    Buyer
    Post count: 131
    This reply has been marked as private.
    April 2, 2019 at 12:52 pm #477479

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    April 5, 2019 at 12:35 pm #478554

    serendipity
    Buyer
    Post count: 131
    This reply has been marked as private.
    April 5, 2019 at 6:22 pm #478693

    Kor
    Moderator
    Post count: 16516

    Hi serendipity,

    Thanks for your reply. Could you please share your FTP access here so that I could check your GD files?

    April 6, 2019 at 5:55 am #478806

    serendipity
    Buyer
    Post count: 131
    This reply has been marked as private.
    April 6, 2019 at 12:27 pm #478873

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have fixed the 500 error, this was due to a missing depreceted function in the v1 of the theme, this was fixed in the last release of GDv2.

    I do not know if u have any customisations in the themes, if not just update them and you should be good.

    Licences use the slug of the addon plugin folder when activating, they also use the site url, if either of these change then you need to deactivate and then reactivate the licence.

    If there is anything else just let us know.

    Thanks,

    Stiofan

    April 9, 2019 at 6:37 am #479419

    serendipity
    Buyer
    Post count: 131
    This reply has been marked as private.
    April 9, 2019 at 8:15 pm #479635

    Alex Rollin
    Moderator
    Post count: 27815

    If you have a new issue, please create a new topic.

    Thanks

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket