Please share WP Admin so we can check the settings on your site.
When you make a support request you can make it possible for us to help you as quickly as possible by always following up on your topic with an immediate private reply that includes all the access info we may need to login, debug, and fix an issue on your site.
You don’t have to do this, but it can save a couple of email exchanges.
Try posting them in the following format so they are easy to read and find in the topic:
WordPress Administrator Account Credentials
WP Admin Login URL:
Username:
Password:
SFTP / FTP Credentials
Host URL:
Port:
Username:
Password:
We do it this way because it leaves you in control of your access and you can change the login credentials as often as you like.
Also, a note: when you are working on the site it helps greatly to disable security and cache plugins. You should disable cache anyways if you are making changes to the site and want to see the results on the public side.
More information about getting support:
https://wpgeodirectory.com/docs-v2/geodirectory/support/
pinkgecko 4 years, 6 months ago.
