Alex Rollin

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Viewing 15 posts - 21,901 through 21,915 (of 23,809 total)
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  • in reply to: need help. urgent #414891

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    to receive support for premium plugins, please login with the account used to purchase the Addon.

    https://wpgeodirectory.com/support-policy/

    in reply to: trouble updating #414890

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Jenn,

    you may need to update the license for each plugin. This involves removing the license key, refreshing the page, and then re-adding the license key.

    Did you move or change your site URL recently? Even a change to https can trigger this need to update the licenses.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    Let us know if that doesn’t work for you.


    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    thanks for the feedback about it.

    It is the way WordPress works, that anything installed with the plugin manager will be overwritten upon update.

    in reply to: code snippets #414888

    Alex Rollin
    Moderator
    Post count: 27815

    Hello George,

    1# Glad to hear you got code snippets working again

    2# Glad to hear your footer is working again

    3# The Home/Location and Listing/Category pages can both use the GD Popular Post View Widget. The GD Popular Post View Widget has a filter for “Featured Only” to exclude other listings.

    4# Not sure I’m getting this:

    also, is there a way to change the color of the square backgrounds of categories and add listings blocks on the front page. this grey is very ugly, it would be much better to have something like the popular categories’ dark transparent backgrounds in the front page?

    Please provide a URL so we can see the issue.

    in reply to: Rating stars not being received when posting a review #414887

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Jim,

    thanks for writing back with your credentials.

    The development team is aware of your update and will get back to you as soon as they are able.

    https://wpgeodirectory.com/support-policy/

    in reply to: how to change © 2018 GeoDirectory. #414800

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Joe,

    Are you using one of our themes? If you are using Directory Starter or Supreme Directory child, then you can find that info here:

    https://wpgeodirectory.com/docs/faqs/how-do-i-change-the-footer-text-in-supreme/

    If not, please let us know how we can help you

    in reply to: listing preview problems need help asap #414798

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    in reply to: Customizing Geodirectories Permalink Structure #414796

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Jason,

    As far as we have seen this is not possible without a major customization.

    I will flag this for the developers in case they have a different opinion.

    A

    in reply to: Emails not sent #414758

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Thanks for writing in to let us know about that. I can’t reproduce it on my demo site.

    Please check to make sure you are running the latest versions of the plugins and especially the Claim Listings addon.

    We can take a look at your setting, just make a private reply with your site URL, WP Admin, and FTP details so we can take a look.

    in reply to: Alternatives for [gd_listings] shortcode #414753

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    in reply to: Alternatives for [gd_listings] shortcode #414743

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    It looks like your image URLs are all incorrect, as if they are still on localhost.

    You can find and replace them in the DB with Better Search and Replace:

    https://wordpress.org/plugins/better-search-replace/

    You will need an SSL certificate to use geolocation features from the Google Maps API.

    The API is not currently loading. Please check your API Key at GD > Design > Maps

    in reply to: GD Search Widget #414737

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you may have added some CSS to hide it, something like:

    
    
    .gd-search-field-search {display: none;}
    

    Check your custom CSS for your theme and at GD > Design > Scripts > CSS

    See here for other examples:
    https://wpgeodirectory.com/docs/common-styling-examples/#search-field

    Also visit GD > Design > Search to make sure you have not checked “Use old style forms”

    Let us know how it goes

    in reply to: Design #414732

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    in reply to: Reset rating star #414730

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the area outside the icon should match the page background color, and the area inside the icon should be transparent.

    PHP customization is not necessary.

    Hope that helps

    in reply to: posts per page in admin for 'places' #414729

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Can you clarify the issue?

    Set the number of posts in a page on the front end
    for admins only
    for gd_places only?

    Is that right?

    I will flag your request for the developers.

Viewing 15 posts - 21,901 through 21,915 (of 23,809 total)
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