Paolo

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Viewing 15 posts - 2,491 through 2,505 (of 27,715 total)
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  • December 1, 2017 at 4:57 pm in reply to: discount code didnt work for purchase :) #407798

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
    December 1, 2017 at 4:33 pm in reply to: Promo BF2017 expired before stated date #407797

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
    November 30, 2017 at 9:49 pm in reply to: Genesis Framework #407666

    Paolo
    Site Admin
    Post count: 31211

    Hi AJ,

    there are only 3 Genesis Child Themes for GeoDirectory, if you wish to use one of them, you’ll have no choice, but get the Genesis framework too.

    Starter, Supreme, GDF, Whoop don’t require Genesis. Other than them, there are thousands of other themes both free and premium that will work just fine with GD.

    Thanks

    November 30, 2017 at 9:37 pm in reply to: Filter claimed listings at the backend #407664

    Paolo
    Site Admin
    Post count: 31211

    FYI, there is the Listing Claims screen for that.

    See image attached.

    Thanks

    November 30, 2017 at 9:30 pm in reply to: Payments Options Not Displaying #407663

    Paolo
    Site Admin
    Post count: 31211

    Hi Ben,

    if you visit https://wpinvoicing.com/your-account/

    You get everything that was previously included with the old payment manager.

    You don’t have to pay there, unless you want 1 or more of the new payment gateways like Paypal Pro for example.

    Those are not included.

    Thanks

    November 30, 2017 at 9:27 pm in reply to: ENTER YOUR GEODIRECTORY LICENCE KEYS #407662

    Paolo
    Site Admin
    Post count: 31211

    More info about that here: https://wpgeodirectory.com/wp-easy-updates/

    November 30, 2017 at 9:22 pm in reply to: Some problems in Supreme Directory after update to wp 4.9 #407661

    Paolo
    Site Admin
    Post count: 31211

    If you can see the maps in both back end and front end, then it means that the API key is ok.

    Let us know,

    Thanks

    November 29, 2017 at 9:17 pm in reply to: My membership dissappeared #407542

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    that is a receipt for UsersWP : http://userswp.io/

    Our User profile plugin that include the GeoDirectory integration, not GeoDirectory and all its add-ons.

    If you wish, we can refund the purchase of UsersWP, so that you can purchase GeoDirectory instead.

    Let us know,

    Thanks

    November 29, 2017 at 9:05 pm in reply to: My membership dissappeared #407536

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    there is no purchase made on the 24th under your username/email.

    When this happen, normally the user created 2 accounts and is trying to login with the wrong one.

    Is it possible that you bought while logged in under a different account? Do you have an other email address that you use?

    Something that would help figure this out would be a copy of your receipt.

    Let us know,

    Thanks

    November 29, 2017 at 4:53 pm in reply to: Search query #407458

    Paolo
    Site Admin
    Post count: 31211

    Hi Felicia,

    if the GD search return pages and posts, it means something is hijacking it, please provide a link and admin credentials and we will have a look.

    Thanks

    November 29, 2017 at 4:08 pm in reply to: Facebook info #407445

    Paolo
    Site Admin
    Post count: 31211

    Facebook had the old information cached and needed to re-crawl your page to get the new info.

    Thanks

    November 28, 2017 at 10:59 pm in reply to: Search bar is offset #407294

    Paolo
    Site Admin
    Post count: 31211

    Hello!

    Please share your WP Admin details so we can take a look. We will need to disable GD Booster to diagnose the issue. If you want to hurry things along, you should try removing your custom CSS to see which line is causing the issue. It looks like there is some line-height rule that is overriding the normal location bar line height.

    Thanks

    November 28, 2017 at 10:58 pm in reply to: Can't add listing after install #407293

    Paolo
    Site Admin
    Post count: 31211

    We received them, the developers have been alerted and they will look into it asap.

    November 28, 2017 at 10:57 pm in reply to: Unable to Delete Category WPML #407292

    Paolo
    Site Admin
    Post count: 31211

    There is no trash for those, only for posts… I already emptied it for you

    November 28, 2017 at 10:55 pm in reply to: GeoDirectory multi-select field cannot handle many select options #407290

    Paolo
    Site Admin
    Post count: 31211

    Hi Steve,

    Developers have been alerted about your concern. As far as I know, GeoDirectory doesn’t impose any limitation.

    If you search in this forum “column change failed. you have too many columns”, you’ll find 2 topics. In the 1st the member tried to insert data via sql and didn’t do it correctly.
    https://wpgeodirectory.com/support/topic/listing-updates-of-custom-fields-not-stored/page/2/#post-207803

    In the other there were DB problems too: https://wpgeodirectory.com/support/topic/column-change-failed-you-may-have-too-many-columns/#post-379696

    If you provide a link to your website, wp admin and phpmyadmin or cpanel credentials, we will look into this.

    Thanks

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Viewing 15 posts - 2,491 through 2,505 (of 27,715 total)
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