Rob Keogh

Thanks Guust, that fixed it! Most of my settings needed to be reset, so clearly this was one of them. You don’t happen to know the default or recommended value here? Do you think 60 is too high?

The login details for FTP are the same as provided previously for the site.
I need to break through to resolve this. Just let me know if there is anything I need to do.

thank you.

Thanks so much.

I have downloaded Multilocations – and configured per the video as best I can.
I have again tried to upload my list and get the same error message.

Given that as detailed above, google defines every suburb in Sydney as a city. – does this mean I have to enter every single suburb in Sydney as a new location in order to create a directory – and upload listings – that covers Sydney? (meaning “greater” Sydney region rather than the default single location of the main city blocks.)

I have looked at the add neighbourhood function, but it offers no method to define the parameters fora neighbourhood area other than a single long / lat.

I have tried to enter our state – New South Wales – as a region – nothing happens.

I have hit a dead end.

Get stuffed!
Smart arse answers are not appreciated when I am wasting valuable time on this site.

A) the question asks where the add support topic is on the Support page! Do you know? Is it there? Why would it not be right there?
I found a link to add a ticket on the front page of the site where your company boasts about its support. Do you think hiding the button will reduce support requests? – perhaps writing decent sequential documentation might reduce the support requests.

B) The post categories were already created in WP-admin. I did use the name of existing WP post categories! I have now also manually added the categories to the GeoDirectory category, under the custom post type. Judging by the slug “fresh-1” I have now duplicated the categories.

Now hopefully the issue is the Multilocations add-on. Hiding the support button and forcing location restrictions to an individual suburb is ridiculous. For a company that runs a “geodirectory” application to wrongly and deliberately define a suburb as a “city” is cynical abuse and restraint. I had already purchased full membership. Why not disclose up front that the free app has suburb only 3km radius functionality. At least we would know what to do first. Sydney is a city covering many square miles. The location set-up default shows a 40km radius, which implies the available function radius from the default location.

Not much point arguing with a page. It is worth noting however, that my horrible customer experience has cost me more than the subscription in wasted time. It will be long remembered and is not a nice introduction after purchasing a new full membership. Your arrogant and unhelpful comments in reply were not appreciated.

Please explain why the upload of your own category sample file also failed – it was a base test to try and analyse the source of the issue. Also the default error message should give some idea of the file rejection. That should be simple enough if categories are missing or the list contains entries outside of the “allowed” default area.

Also could you please define exactly what “post_content: description” exactly is?
The sample file shows only “test” is it a description of the store / listing? In the category example a proper description is entered in the description fields.

Also an accurate definition of “default location” would be really helpful and honest.

PLEASE DO A BETTER JOB NEXT TIME!